Here's What Our Customers Are Saying About Us

• SANCTUARY WOOD CABINETS
  
  Some shipping delay, but crate was very good, equipment went into service 2nd day after delivery. No problems. - George Walley
• YAKIMA SPECIALTIES
  
  Good support. - Jerry Farley
• GREAT GARAGE
  
  …I must say I appreciate your diligence on helping me sell the machine. I realize you stand to make money, however, I feel you truly are working for me. - John DeGraff
• WINDSOR ARCHITECTURAL WOODWORKING
  
  I purchased a TIMESAVER at the show in Las Vegas. [Product Manager] asked me to wire transfer [funds] on Monday. I did. To this date I still do not have machine! I got constant stories as to why from Shipper. - Marshall Mazzarella
• RIDGID CABINETS
  
  The sales people are very (knowledgeable) helpful in matching the right machine at a good price for new and new machines. - Chris Sarns
• HON COMPANY
  
  My Buying experience… was enjoyable. - Charles Watts
• CHOICE WOOD COMPANY
  
  This was my first buying experience with EX-FACTORY. The process went smoothly and without any problems. I would buy again. - Mike Berg
• FUNBLOCK INC
  
  Good communications, knowledgeable people. - Michael Crane
• THE MASTER'S SHOP INC
  
  I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - John Powell
• MIDWEST CYPRESS
  
  Thank you! I will let my friends know you guys stand behind stuff. - Jim Guffey
• VSS COUNTERTOPS INC
  
  Hello all! - My email server was down till 20 minutes ago. We are paid, and I would like to add this comment about my dealing with EX-FACTORY. Your crew is awsome, and I will be back. Every stage was easy and stress free. Well don to all! - Duane Tucker, President
• KASWOOD DEVELOPMENTS
  
  I was apprehensive about buying a used piece of equipment without seeing it first, but everything turned out very well, from the purchasing process to shipping. Thank You. - Nettie Dueck, Co-Owner
• FIVE BRANCHES WOOD PRODUCTS
  
  I was very satisfied with the service I received from EX-FACTORY. [The Product Manager] called us after the sale to make sure I was satisfied and everything was working good. - Benji Lynch
• ATLANTIC SHUTTERS SYSTEMS
  
  Sales & service was outstanding. Will certainly use EX-FACTORY again. - Craig Carmichael, Plant Manager
• WAYNE HODGSON
  
  set up and service has been excellent
• NH HISTORIC SASH & WINDOWS
  
  Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
• PRECISION HARDWOOD PRODUCTS, INC.
  
  My Buying Experience …overall very positive… [Product Manager's] response to my inquiries were very timely and clear, making my experience pleasant. I look forward to future business with EX-FACTORY. - Peter Simon
• KLAAS CUSTOM WOODWORKING
  
  I really appreciate the service you provided. [Product Manager] was great to work with, and I appreciate his honesty and friendliness - Klaas Werkema
• CARVER CREEK ENTERPIRSES INC
  
  I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean
• MASTERS WOODWORKING LLC
  
  My buying experience with EX-FACTORY was excellent. My trip to the warehouse in Zeeland, MI was an even better exerience. The people there were very helpful and professional. Thank you. - Corey Masters, Partner
• CUSTOM HANDCRAFTED FURNISHINGS
  
  My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett
• SOUTHERN MINNESOTA WOODCRAFT
  
  My buying experience was easy and fast. I needed a Paint Booth for my new location and was able to see what I was buying and happy with the price. They shipped it to my door. I never had to leave the OFFICE. This makes good sense to me. - Eric Flom
• INDUSTRIAL CRATERS & PACKERS
  
  Product was BETTER than I expected. Photos were very accurate. The quality more than met our expectations. We are very pleased. - Russ Devore
• WEEKES FOREST PRODUCTS
  
  Good support helping to find and review options. Thanks. - Larry Hansen
• THE FLYING RED HORSE RANCH
  
  I was impressed with the whole process from start to finish! - Mike McCoy
• POSSESSION POINT WOODWORKING
  
  I am happy with my EX-FACTORY purchase. I will probably do more business in the future. - Geoffrey Wirth
• MASTERBRAND CABINETS INC.
  
  First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
• CUSTOM MOULDING & MILLWORK
  
  I want to thank you guys for listing my HAPFO Lathe and doing all the things you have done for me so professionally. I have sold the Lathe locally. I highly recommend your site to anyone I hear talk about getting a piece of equipment. - Thanks again and I will stay in touch. - Tom Panks
• HARTWOOD, INC.
  
  We purchased a CNC Machine that we visited and operated prior to sale. The staff was professional and knowledgeable. We are very pleased with our purchase. - Chris Hahn
• TEKNION LS
  
  Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon