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Here's What Our Customers Are Saying About Us


  • MEHITABLE INC

    Your experienced staff have helped us in a very supportive matter. Your prompt actions have saved us both time and money. - Robert Booth
  • GREGORY BROTHERS MANUFACTURING

    [Product Manager] was very helpful.
  • SPACEMAKER FURNITURE FACTORY

    Hello. I just wanted to tell you how absolutely delighted I am with the professional service I have received from EX-FACTORY with regards to my recent equipment purchases. The [Product Manager] has really done a fantastic job for us in finding exactly what we needed, and facilitating our purchases, deliveries, installations, and even with making repairs to some of the machines we bought. We have found [him] to be extremely knowledgeable about what equipment is best to use to facilitate our manufacturing, and also about who to contact for tooling and repairs. I have been in the woodworking industry for 30 years, during which time I have bought a lot of equipment. I have to say, [Product Manager] is as good as they get as a consultant and facilitator to the woodworking machinery industry. We have a lot of equipment yet to acquire with our modernization project, and we are very grateful to have a representative like [him], and a company like EX-FACTORY to work with. - Jim Vicker
  • WORKS N’ WOOD

    Very easy. All you need to know is what you want, and the rest is taken care of. - Thanks, EX-FACTORY! Cyril Bischoff
  • LANZ CABINET SHOP INC

    EXF has improved as a company - Service and Product Representation. - Brent Lanz, President
  • TIMBERLINE CABINETRY & MILLWORK

    …By the way, the SCMI "Top 35" I purchased from you a couple weeks back is a real gem! We love it. - Kent Swinson
  • PURPLEHEART ARMOURY

    EX-FACTORY provides an excellent range of products from low end to high end, so you can invest according to your budget and company size. - Christian Darce
  • PLAY MART INC

    My Buying experience… was overall wonderful. [The Product Manager] provided excellent customer service making the whole ordering experience go very smoothly from start-to-finish. She was there to answer all questions and make sure that we were happy. - Wendy Holsinger
  • Private Party

    This is my second purchase from EX-FACTORY. Both experiences were a pleasure. Your people are knowledgable and friendly and eager to provide the information I needed to make my purchasing decision. - Alexander Tallman
  • MB MANUFACTURING CORP

    [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
  • JOHNSTON TOMBIGEE FURNITURE

    Buying used equipment of this nature is a bit scary. Your people were very confident and reassuring. Thanks. - Duke Berry, Operations Manager
  • AMERICANA BUILDING PRODUCTS

    Jim Reedy was very helpful and responded very quickly to any questions I had. The overall purchase was made very simple, and they took care of all shipping arrangements. Equipment arrived in about a week after purchase and the shipping company did a good job. I would buy from them again without question.
  • ATK SPACECRAFT SYSTEMS & SERVICES

    I would like to thank you for all of the effort that you have given towards ATK in the purchase and “DELIVERY” of 2 ovens in such an expeditious manner. The time frame that was given and the cross country travel required for our receipt of the ovens before 1 April was done not only with professionalism, but also with kind words and honesty. I just wanted to let you know that I personally enjoyed the chance to work with you and all of your constituents. I am still hoping for the drawings of the 2 ovens and the wiring diagram if you can manage. Again, Thank You. - Michael W. Humphrey
  • MID-AMERICA CABINETS INC

    [Product Manager] makes the buying experience fun. - Rob Sample
  • CASEY SCHMIDT

    Please let your Management know that [Product Manager] was great to work with last week. I really appreciated their efforts. - Casey Schmidt
  • CALDWELL DESIGN & FABRICATION LLC

    My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
  • DANICO

    My Buying experience... was typical for used equipment with "surprises" not found with new equipment, but EX-FACTORY handled the surprises "Very Well" - making our future dealing with used equipment a viable option to offering new equipment only. - Jeff Daniel
  • COLLIER WOODWORKING INC

    My Buying experience… was simple with EX-FACTORY. All of the shopping is online so I could look at machines without pressure and then contact an agent. - Brent Collier
  • J M CUSTOM CABINETS

    My Buying experience… was quick and friendly with no hassle. With a growing business, the last thing I need to deal with is a problem with my equipment. I will definitely buy more from EX-FACTORY for the excellent service. - Mike Payne
  • CUSTOM PLYWOOD INC.

    To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
  • NH HISTORIC SASH & WINDOWS

    Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
  • CABTEC MANUFACTURING INC.

    I have used EX-FACTORY to sell and purchase equipment over that past 20 plus years and have always had a good experience and will continue to work with them and highly recommend them to others.
  • CAROLINA CUSTOM LLC

    Ex-Factory was great to work with! They were very prompt and I received a shipping quote, and paid for the machine in only a couple hours. I will be using them again!
  • ARCHITECTURAL STAIRWAYS INC

    Tom V. was very diligent and responsive to our inquiries. His product knowledge is excellent and I love an honest salesman! - Ralph Kemker, President
  • SHEPHERDSVILLE WOODCRAFTERS

    [Product Manager] did a good job for me, keeping informed on what was happening and others interested in what I what I was looking at. - Neil Dorbecker
  • UNIVERSAL FOREST PRODUCTS INC

    EX-FACTORY provides excellent value on used equipment. - Jeff Foley
  • CARVER CREEK ENTERPIRSES INC

    I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean


  • Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
  • PARRETT MFG., INC.

    My Buying experience … completely to our satisfaction. Before, duirng and after the sale met our expectations. We will buy from again. - Ronald Safford
  • OPPORTUNITY DEVELOPMENT CENTERS, INC.

    Thank you, for all your hard work. I appreciate your effort. We received the saw this morning and have it placed at its permanent location on the production floor. Our electrical contractor is in now figuring out what he needs to get power to it. Dust collection will follow, and then we will be ready to go. - I have decided to work with my local supplier on the saw blades and spacers. They have considerable experience in that area, and I like to keep those services if I can. - We may be looking for an abrasive planer in the near future, so I will keep watching your website. - Dan Scott, Operations Manager



References

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