Here's What Our Customers Are Saying About Us

• ALL ABOUT CLOSETS
  
  My Buying experience was very good. I did not receive an owners manual for this Saw, but [the Product Manager] corrected this problem very quickly. - Philip Calococci
• OELLA SAW AND TOOL
  
  02.28.2012 Email from Dave Hicks (dave@oellasawandtool.com) at 10:18am to Eric. Just a note of appreciation for 2 staff members on your EXF Team. - [Auction Customer Support] responsive, friendly, and helpful. After an auciton, it's often the follow up and post sales servcie that drives me to return to the auction format or moves me to other buying formats. Once an auction closes, it can often be a drag to handle all the logistics, I find with [CS], it's rather eay and has been a positive experience. [CS] is friendly and never gets annoyed....{CS] is just a nice person to deal with on the phone, as simple as it sounds, it really does make a difference to a bidder. - Furthermore, I want to mention [Auction Manager]. I have never dealt with him until the Auction. My first phone call was about the assets, I had a few quesitons prior to the sale, he quickly answered them and with his clear photos, I was able to know exactly what the lots included. This made me comfortable. I was able to bid with confidence. - I won a few items and he has been handling the carting and rigging over the last few days. Although the items have not been received, they leave today, I am confident that he has provided an excellent service. He spent a lot of time gathering the contents of a room and arranging them for common carrier. He was always available via cell phone and not once did I have to leave a message. - PS - I will follow up to confirm what an excellent job I expect when the 3 pallets arrive the end of this week. - Dave Hicks
• WIRELESS UNLIMITED, LLC
  
  Just wanted to send you a note of gratitude for your work on the auction. After a few bumps getting going all went well. Also I wanted to let you know that [Auction Administration] was wonderful to work with, and I feel that [you] went over and above to make sure that the after Auction details/payment were handled expeditiously. All in all this was a very positive experience, and I look forward to our future dealings. - Jeff Thorn
• KANDU INDUSTRIES INC
  
  [Product Manager] is an excellent person to deal with, and the other staff were excellent as well. Thank you for working with Kandu Inc. - Jerry Hawse
• KLAAS CUSTOM WOODWORKING
  
  I really appreciate the service you provided. [Product Manager] was great to work with, and I appreciate his honesty and friendliness - Klaas Werkema
• MAYA DESIGN INC
  
  As a small Buyer, I got a good value for my money. - David Digrandi
• AMERICANA BUILDING PRODUCTS
  
  Jim Reedy was very helpful and responded very quickly to any questions I had. The overall purchase was made very simple, and they took care of all shipping arrangements. Equipment arrived in about a week after purchase and the shipping company did a good job. I would buy from them again without question.
• RAMSEY CREEK CABINETS
  
  My Buying experience … was fine. - Josh Yoder
• GODWIN SBO
  
  My Buying Experience was: Smooth. - Don Thompson, Plant Manager
• INTERIOR CRAFTS INC
  
  Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
• MASTERBRAND CABINETS INC.
  
  First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
• REEVES OF CAROLINA
  
  My buying experience ... Like clockwork! Everything took place in a timely manner. The equipment was exactly what it was represented to be. Very professional. - Malcolm Reeves
• BILL JOHN
  
  I was very pleased with the variety and quantity of items offered online. Also, your [Product Manager] was very helpful and friendly. I felt I was treated well and like a customer! I would highly recommend your service to others. - Bill John
• CHERRY HILL DESIGNS
  
  This was a great buying experience. I will definitely buy from EX-FACTORY in the future. [The Product Manager] went way out of his way to help. - Ian Nelson
• PROLINE MACHINERY SALES
  
  Hello. I've just discovered your website & love it!!! Too bad you only deal in woodworking machines… we specialize in CNC machine tools for metalworking. - Gayle
• SANTIAM CABINETS
  
  My Buying experience... was adequate. - Don Serles
• CASEY SCHMIDT
  
  Please let your Management know that [Product Manager] was great to work with last week. I really appreciated their efforts. - Casey Schmidt
• AMERICAN MILLWORK CORP
  
  [Product Manager] really took time with me, even though it was a small purchase. - Robin Oldenburg
• TIMBERLINE CABINETRY & MILLWORK
  
  By the way, the SCM I purchased from you a couple weeks back is a real gem! - We love it, thanks. - Kent Swinson
• SKYLINE HOMES
  
  EX-FACTORY's purchase policy and SKYLINE's purchase policy clashed. We sent a company rep. to warehouse to check machine. Warehouse Manager at Zeeland was very helpful. [Product Manager] was also helpful, considering the time zone difference. - Dave Arment
• MID WESTERN MOULDINGS
  
  Large selection of equipment, easy to use web site, friendly sale staff, quick shipping. - Mike Chapman, Owner
• HAWKINS CABINET
  
  My Buying Experience … was smooth and hassle free. - Scott McKnight
• CAJUN CYPRESS AND HARDWOODS OF BATON ROUGE, INC
  
  our buying experience with Ex-Factory was very smooth and easy. we found the saw we wanted on the website and there were plenty of pictures that showed just about everything we needed to know about the saw before we ever contacted the sales rep.The description was accurate and shipping arrangements were easy. we had just about made our minds up before we called. definitely would recommend and will shop here again.
• JC UHLING PRODUCTS INC
  
  Thank you for your interest in our products. Unfortunately, we don't usually deal with used machines. I know that some are available though through EX-FACTORY. Their website is www.exfactory.com. - J.C. Uhling
• DAT CABINET SHOP
  
  To be honest i was a little skeptical of buying second hand equipment online, but the equipment was in excellent shape. I was very impressed with the service and the condition of the sander, it looked nearly new. I would recommend using X-Factory if your in the market to buy pre-owned equipment.
• HIGH TECH INDUSTRIES
  
  I am a Machinery Dealer, and the deal worked for everyone. Sometimes we are competing on the same sale, but EX-FACTORY is constantly improving their service/customer (dealer) relationships. - Darryl Lind, President
• GREGORY BROTHERS MANUFACTURING
  
  [Product Manager] was very helpful.
• INTERIOR WOODWORKS
  
  Great buying experience. [Product Manager] was very helpful in helping to choose a machine for my small shop. It came undamaged and ready for jobs. I'll be coming back! - Rick Manning
• TRIUNE CONSULTING
  
  I looked at the MELTEX and the NORDSON that you have there and will let you know if I find some interest in either one. Your people did such a good job on this one that I really don’t think there is any need to come and inspect any future equipment. They obviously know what they’re doing and take a lot of pride in their work. Thanks and regards - Carl Cucuzza
• CUSTOM HANDCRAFTED FURNISHINGS
  
  My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett