Here's What Our Customers Are Saying About Us

• CAROLINA CUSTOM LLC
  
  Ex-Factory was great to work with! They were very prompt and I received a shipping quote, and paid for the machine in only a couple hours. I will be using them again!
• SOMMERS MILLWORK
  
  [My Buying Experience] was smooth. We had been looking for this piece of equipment for a long time and were very pleased to find it on your website. I made a call and had it bought. That's cool. Thanks, Mark Sommers
• KURKOV CONSTRUCTION CO
  
  Saleperson was friendly and prompt. - Russ Kurkov
• DIVERSIFIED EQUIP & SUPPLY
  
  I appreciate the effort you have put into moving used equipment. It's always a pleasure to visit with you. I admire the professional manner you conduct yourself. Thanks. - Tony Long
• INNOVATIVE WOODWORKS
  
  Equipment was fine, but sellers [original owners] got away with a few misleading info.: Parts missing, machines not put back together correctly after being painted, etc. - Will Phillips
• SIGNATURE STORE FIXTURES
  
  The staff at EX-FACTORY were very knowledgeable, helpful and answered my questions with ease. Very impressed with the facilities and the friendliness of the staff. The deal worked out great. Thanks! - Mario Grilli
• ADVANCED CONSTRUCTION SYSTEMS
  
  My Buying experience… The fellow (Seller) was a little strange; made our driver wait for (4 - 6) hours. Then he sent the wrong size conveyor - this was not corrected; no offer of financial restitution.
• THE FLYING RED HORSE RANCH
  
  I was impressed with the whole process from start to finish! - Mike McCoy
• STONEHILL GRANITE
  
  [Product Manager] did a great job of guiding me through the process and helping me pick the right equipment for the shop. Negotiations were quick and easy, and follow through after the sale was over the top! - Don Riccio
• RHINELANDER DOOR & MILLWORK INC
  
  I was well satisfied with the quality of the equipment that was offered by EX-FACTORY. I would call them again for our company's other equipment needs. Thanks again. - Jeffrey Hanke
• CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP)
  
  Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell
• HILLTOP AROMATIC CEDAR, LLC
  
  Everything was all right, except I couldn't get Product Manager to answer calls & email. - Tommy Hackney
• INTERIOR WOODWORKS
  
  Great buying experience. [Product Manager] was very helpful in helping to choose a machine for my small shop. It came undamaged and ready for jobs. I'll be coming back! - Rick Manning
• NAVAJO MANUFACTURING
  
  My Buying experience... was very pleasant. [The] Product Manager was extremely helpful in expediting the sale to complete the transfer as quickly as possible. - David Buckmaster
• GEOTEX INC
  
  [My Buying Experience] a real pleasure to deal with. You will be the first called for our future equipment needs. - Marcus Blagg
• BLACK HILLS MOLDING
  
  I have bought & sold equipment and this is excellent website. - Gary Mallams
• WINDSOR ARCHITECTURAL WOODWORKING
  
  I purchased a TIMESAVER at the show in Las Vegas. [Product Manager] asked me to wire transfer [funds] on Monday. I did. To this date I still do not have machine! I got constant stories as to why from Shipper. - Marshall Mazzarella
• PARRETT WINDOWS & DOORS
  
  [Product Manager] does a very professional job. This transaction was handled very well. He had a very difficult Seller who was fully responsible for negatively impacting the sale. - Ron Safford
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  Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
• DENNIS BAER
  
  My contact at Ex-Factory, Ed Webb, was very helpful and responded to my questions in short order. Very helpful trying to accommodate shipping requirements and schedule. Ex-Factory score a big A+.
• CALDWELL DESIGN & FABRICATION LLC
  
  My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
• PRIME PANELS NEW ZEALAND LTD
  
  Very smooth transaction. I will refer to EXF for future requirements! - Nav Singh
• WILSON WOODWORKS
  
  I worked with a knowledgeable Professional who was able to provide the information I needed. We hunted 'til we found the right machine. As I write this, it is doing the job I bought it to do. - Charlie Wilson
• ALL ABOUT CLOSETS
  
  My experience with EX-FACTORY was very good, but the information given by the customer was incorrect. The location of the machine was not where it was stated on the Auction site. Also, I was never told that the machine was stored in a barn for (3) years. - Philip Calococci.
• CUSTOM HANDCRAFTED FURNISHINGS
  
  My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett
• ALLEN GEAR WORKS
  
  I am very pleased with the sale and handling of my purchase. I will check with EX-FACTORY first for any future needs. - George Allen
• THE GODIN GUITAR COMPANY
  
  My Buying experience was generally satisfied and would certainly not hesitate to purchase future products from EX-FACTORY. - Kevin Lawson
• BATESVILLE CASKET CO
  
  My Buying Experience... (was) Very Good. - Bryan Hankel
• COLONIAL CRAFT
  
  Thank you for your patience with us on this purchase. You have been very customer friendly through all of this ordeal. Thank you. - Rick Bowen
• AIRVECTOR
  
  This was my first bidding experience with Ex-Factory and I am very pleased with the simplicity of the proceeds. Before entering the auction as a bidder I called one of the names on your website to enquire about keeping the equipment on the site for few weeks more ... when our new plant in Atlanta will be opened. [Product Manager] of your company was kind enough to get me an understanding that [Seller] would keep the equipment for me until that date for a small fee ($200 approx.). Based on this, I entered the bidding and the equipment I successfully bid on are represented on above invoice... ( I am copying your back-up person since she has been so helpful in directing me through the invoice. Good service! ) Hoping to hear from you very soon. - Camille Adib