Here's What Our Customers Are Saying About Us

• SUNWEST WOODWORKS
  
  Everything was handled professionally. I have bought several pieces of equipment before (from you) and I've always had a very good experience. I truly appreciate the fact that the descriptions of the conditions of the equipment are very accurate. I buy with confidence. I would, and in fact, recommend you to other shop owners when the subject of equipment purchase arises. - Mario Aldape
• CALDWELL DESIGN & FABRICATION LLC
  
  My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
• HANSEN WOODWORKING
  
  Great people to work with. Much knowledge and made this a painless transaction. - Dan Hansen
• DAVE'S WOODSH0P LLC
  
  Everything went smoothly. There were no warranties; his description was exact. I received everything that was supposed to come with the machine. It was not damaged. - Dave M. Baliff
• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• J-ROD DISPLAY DESIGN LTD
  
  My Buying Experience: Was excellent. My sales person was/is a true professional. His follow-up was great and he returned my emails and phone calls promptly. He was also very sincere with advice to which machines to purchase. We would definitely purchase again. - Elizabeth Rodriguez, Director of Operations
• STONEHILL GRANITE
  
  [Product Manager] did a great job of guiding me through the process and helping me pick the right equipment for the shop. Negotiations were quick and easy, and follow through after the sale was over the top! - Don Riccio
• MID-AMERICA CABINETS INC
  
  Always great service - Buying & Selling! - Rob Sample
• HURRICANE ANDREW WOOD PRODUCTS INC
  
  Thank you, for getting back to me. … I've been buying equipment from most of the East Coast used equipment dealers and auction houses for the last eight or so years (slowly, I might add), plus during that time have attended many of the larger east coast furniture plant auctions, both pre- & post-9/11… I'm afraid I'm one of those odd individuals who pick out my latest copies of the monthly prices realized from The Book or my most recent Classified Exchange before I crack open my latest issue of Playboy. As always it is a pleasure dealing with you and your knowledgeable company. I have spent many early morning hours looking over EX-FACTORY's inventory dreaming of the day when I will be able to afford many of the more automated machines you have… My regards to [your Product Managers], and the whole crew at EX-FACTORY. You guys are tops in my book. I guess we're all learning from each other how this buy and sell thing works… Thanks again for the heads up reminder. You're being very professional in your follow up and I like that. - Regards from Adam Thomson
• ADVANCED CONSTRUCTION SYSTEMS
  
  My Buying experience… The fellow (Seller) was a little strange; made our driver wait for (4 - 6) hours. Then he sent the wrong size conveyor - this was not corrected; no offer of financial restitution.
• MB MANUFACTURING CORP
  
  [Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
• BOGDON & GROSS
  
  I wanted to write and say thank you for all your efforts, they were all appreciated and it was a success in the end. The machines arrived 9:30 pm Friday evening and are in process of being installed. Thanks again! - Steve Dillman
• FULLER CABINETS
  
  [My Buying experience..] Great. [The Product Manager] gave me several options for the tool I was looking for, and even waited a few weeks until a better option was available, then called to let me know and arranged the deal over the phone. It was exactly what I was after and the process was painless. Thank You! - Kallin Benson
• WOODGRAIN MILLWORK INC
  
  My Buying Experience: was straight forward, non-complicated and smooth as a babies behind. - Don Walker
• PRIME SURFACES INC.
  
  ...As for the machine, it's not 100% installed, and we couldn't be happier with it. I wanted to thank you for all your help throughout this process, especially given the tight timeframe I was trying to work with. Also, I couldn't have asked for a better installer than [the one you referred]. He's a great guy and spend ample time training my foreman and getting it tuned to our use. Thank you again, and I'll certainly hang on to your contact info for future use when the time comes for another piece of large machinery (hopefully a CNC). - Chad Benner
• BUILDER RESOURCE
  
  [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
• FRED'S CUSTOM CABINETS
  
  I bought the GRIGGIO Slider a while back from you. We have it up and running just fine. I want to thank you for the help with the wiring problem… Thanks for all your help. - Fred Iles
• JSC ABBOTT
  
  We are writing to you to express our sincere appreciation for the efforts you did when assembling and sending the manuals for the Top & Bottom Laminator MONCO "TB-60" and Scissor Lifts to our place. - Also we were pleased to find those personal cards enclosed with the manuals. It was very kind of you. - Thank you. - Once again many thanks for your help. - Best regards, Gennady Balashov and Alexander Pyatkin
• MID WESTERN MOULDINGS
  
  Large selection of equipment, easy to use web site, friendly sale staff, quick shipping. - Mike Chapman, Owner
• HON COMPANY
  
  My Buying experience… was enjoyable. - Charles Watts
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• NORTHERN WOODWORKER LTD
  
  My buying experience was great until I started calling to find out where my tools gone to. As it turns out, they were broken and had to be fixed. They arrived 2 weeks late. Job was completed without the bought tools. - Ivan Kortchevich
• FIMBEL ARCHITECTURAL DOOR SPECIALTY CO
  
  Great product selections, prompt and knowledgeable support! - Good value, positive experience. - Jeff Deal
• DAVID SANDALA
  
  Sold the Saw locally. Thanks for your input and help; I would definitely use your service again. - David Sandala
• KOALITY WOOD PRODUCTS
  
  My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
• SYNERGY WOOD PRODUCTS
  
  I was impressed. [Product Manager] treated me fairly and ensured I got the particular piece of equipment I needed. He did the follow-up which is truly appreciated. - Mike Shusterman
• WILLIAM MCLEAN
  
  Hi [Product Manager]: I would first like to thank you and all your staff that helped us when we picked up the router. They showed genuine concern when they prepared the router for shipment. The whole experience was enjoyable. - The router didn't move an inch while in transit, and we were able to get a neighborhood wood dealer to use his fork lift and driver to take the router out of the truck and place it safely into my workshop. I surely recommend EXF to friends and associates if they need machinery. - Thanks again for the excellent service and the work you and your support staff did in wiring up the router and its vacuum pump. - William McLean
• PURPLEHEART ARMOURY
  
  EX-FACTORY provides an excellent range of products from low end to high end, so you can invest according to your budget and company size. - Christian Darce
• TRIUNE CONSULTING
  
  I looked at the MELTEX and the NORDSON that you have there and will let you know if I find some interest in either one. Your people did such a good job on this one that I really don’t think there is any need to come and inspect any future equipment. They obviously know what they’re doing and take a lot of pride in their work. Thanks and regards - Carl Cucuzza
• ATK SPACECRAFT SYSTEMS & SERVICES
  
  I would like to thank you for all of the effort that you have given towards ATK in the purchase and “DELIVERY” of 2 ovens in such an expeditious manner. The time frame that was given and the cross country travel required for our receipt of the ovens before 1 April was done not only with professionalism, but also with kind words and honesty. I just wanted to let you know that I personally enjoyed the chance to work with you and all of your constituents. I am still hoping for the drawings of the 2 ovens and the wiring diagram if you can manage. Again, Thank You. - Michael W. Humphrey