Here's What Our Customers Are Saying About Us

• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• STEVE'S WOODWORKING/EBERSOLE STEPHEN
  
  I wanted to make one last contact with you regarding the ANDI "Exxact" we purchased from you October 10, 2003. - First of all, thanks so much for helping us make the purchase. We did find things worked out very well considering everything. - You will remember my men had gone to Kansas to hear the spindle run, and when they go there, it was not operational. The agreement was we would listen to the spindle run over the phone. That was a mistake, because listening to a spindle run via cell phone is not a workable substitute. When we got the machine, we only ran it a very short time until we found it breaking bits, making a terrible growl at speeds above 5,000 rpm etc. - When my technician disassembled the spindle, the bearings were shot, the armature was out of balance, and the cups that hold the tools were so badly worn they seated at top rather than at the bottom edge. That was a low ebb in our CNC experience. - But as it turned out, new bearings cost $1,200, a motor shop balanced the armature, and a local machine shop was skilled to machine out the cup for the tools, and only one was too badly worn and needed to be discarded. These additional items cost me $500.00 so for $1700.00 above other expected costs we now believe we have the machine in fairly top notch shape. - We have been running the machine all the last two weeks, and it has been performing as is expected of a good machine. - So that is pretty much our story at this point. I don't feel the folks in Kansas really told us the whole story, but that is life. I feel you did all that you promised, and would not hesitate to purchase from you again if and when opportunity affords. - Steve
• INTERNATIONAL WOODWORK CORP
  
  I was very satisfied with the whole transaction. [The Product Manager] was very helpful. - Don Scott
• INNOVATIVE WOODWORKS
  
  Equipment was fine, but sellers [original owners] got away with a few misleading info.: Parts missing, machines not put back together correctly after being painted, etc. - Will Phillips
• COMPOSITE ARMOR INC
  
  Great web site; easy to check out equipment. - Bill O'Grady
• FRICANO CONSTRUCTION CO
  
  Only one word applies: "GREAT". - Nunzio Fricano
• FIXTURE WORLD
  
  I have sold and purchased equipment through EX-FACTORY. Both experiences exceeded expectations. - Our experiences with EX-FACTORY have been excellent; in fact, we are in process of searching for two additional pieces of equipment using your web site. - Barth Barnhart
• PALLISER FURNITURE
  
  It appears now that we were actually be getting our parts. We have been in possession of the MULTISCORE "MR-21" for about (3) months with "NO" tooling or spare saw blades. - Tim Coleman
• CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP)
  
  Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell
• GILMORE INC
  
  Thanks to [your Product Manager] for helping to get the seller to crate the machine so it could be shipped common carrier resulting in great shipping cost saving. - Mark Mackintosh
• BILLCO PRODUCTS
  
  My Buying Experience… Great! - Chip Sligh
• BAYWOOD INTERIORS LTD.
  
  [My Buying experience] wasy quick, easy and simple. [Also] The machine was received yesterday. Looks great; say thanks to the seller; did an awesome job with the crating/packing. - John D. Lassel
• WOODGRAIN MILLWORK INC
  
  My Buying Experience: was straight forward, non-complicated and smooth as a babies behind. - Don Walker
• JOHNSTON TOMBIGEE FURNITURE
  
  Buying used equipment of this nature is a bit scary. Your people were very confident and reassuring. Thanks. - Duke Berry, Operations Manager
• DENVER REEL & PALLET COMPANY
  
  [My Buying experience] was great. We had a Saw purchased from the manufacturer and the deal fell through. You were able to ship a newer Saw in less than a week. We are very happy - Kurt R. Heimbrock
• MERIT WOOD PROD LLC
  
  I have appreciated working with EX-FACTORY on our equipment needs. The process hasn't always been flawless, but EX-FACTORY has always been top flight to work with. I trust [the Product Manager's] depth of knowledge andopinion; he has helped our company grow even beyond the tool purchases. We are just getting started in our plans and will be purchasing more from EX-FACTORY in the future. - Kent Kavanagh
• THE MASTER'S SHOP INC
  
  I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - John Powell
• KURKOV CONSTRUCTION CO
  
  Saleperson was friendly and prompt. - Russ Kurkov
• SIGNATURE STORE FIXTURES
  
  The staff at EX-FACTORY were very knowledgeable, helpful and answered my questions with ease. Very impressed with the facilities and the friendliness of the staff. The deal worked out great. Thanks! - Mario Grilli
• KANDU INDUSTRIES INC
  
  [Product Manager] is an excellent person to deal with, and the other staff were excellent as well. Thank you for working with Kandu Inc. - Jerry Hawse
• MASTERBRAND CABINETS INC.
  
  First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
• HEART PINE LUMBER & MILLWORKS
  
  Support very good in helping with setup of account for Auction - very, very good. - Stevie Stevenson
• VSS COUNTERTOPS INC
  
  Hello all! - My email server was down till 20 minutes ago. We are paid, and I would like to add this comment about my dealing with EX-FACTORY. Your crew is awsome, and I will be back. Every stage was easy and stress free. Well don to all! - Duane Tucker, President
• HILLTOP CUSTOM CABINETRY
  
  Without the Internet, most of this would be impossible. Thanks for the help! - Joel Van den Top
• ARCHITECTURAL WINDOW SYSTEMS
  
  A GOOGLE search took me to EX-FACTORY where I found an easy-to-navigate site; found the exact type of Saw I was looking for and paid a price that made both my boss and me happy. - Steve Wiley
• LARRY STONE
  
  I had a great experience with my first online Auction; [Customer Service] was terriffic. I received the item this morning. - Larry Stone
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer
• COLLIER WOODWORKING INC
  
  My Buying experience… was simple with EX-FACTORY. All of the shopping is online so I could look at machines without pressure and then contact an agent. - Brent Collier
• DISTINCTIVE CABINET
  
  Great selection of equipment on website. Not too many sites out there that have great pictures and price there. That's why I bought it. Thanks! - Joe Fradette
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .