Here's What Our Customers Are Saying About Us

• CHOICE WOOD COMPANY
  
  This was my first buying experience with EX-FACTORY. The process went smoothly and without any problems. I would buy again. - Mike Berg
• COOPER CUSTOM CABINETS
  
  [Product Manager] was very nice to work with; very accommodating to the process and had very good follow-up. - Hank Desaix
• NOBLE MACHINERY CO INC
  
  I enjoyed working with you on both machines. - Kent Noble
• KANDU INDUSTRIES INC
  
  [Product Manager] is an excellent person to deal with, and the other staff were excellent as well. Thank you for working with Kandu Inc. - Jerry Hawse
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• AMERICAN WOODS INC
  
  EX-FACTORY allowed us to buy used instead of new. If we had to go out and fax and find a certain piece of machinery that someone actually wanted to sell and in fair condition, we would spend a lot of our money and time which in turn would not make it feasible to buy used. - Ed Hippen, Plant Manager
• GUERNSEY ARCHITECTURAL SYSTEMS
  
  [Product Manager] is very knowledgeable and overworked. - Russ Kidd
• ATLANTIC SHUTTERS SYSTEMS
  
  We have purchased several pieces of equipment from EX-FACTORY. Always have received great service and products. We plan to use EX-FACTORY in the future - Craig Carmichael, Plant Manager
• GREAT GARAGE
  
  When I called [Product Manager] about a Dust Collector I needed ASAP, he asked for my requirements and started looking right away. Within a week, he had found a Collector perfect for my needs and local so shipping wasn't an issue. Thanks! - John DeGraaf
• HIMMELBERGER-HARRISON MFG CO
  
  Had what I wanted at a price I could afford to pay. - Terrell Daly
• MEHITABLE INC
  
  Your experienced staff have helped us in a very supportive matter. Your prompt actions have saved us both time and money. - Robert Booth
• DESIGN WOODWORKING
  
  With an extensive website, we were able to find LINEBERRY Material Carts in a location and at a cost that made economic sense for us to purchase. - David Worfalk
• INTERNATIONAL WOODWORK CORP
  
  I was very satisfied with the whole transaction. [The Product Manager] was very helpful. - Don Scott
• MID-AMERICA CABINETS INC
  
  Always great service - Buying & Selling! - Rob Sample
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• ATLANTIC SHUTTERS SYSTEMS
  
  Sales & service was outstanding. Will certainly use EX-FACTORY again. - Craig Carmichael, Plant Manager
• STEVE'S WOODWORKING/EBERSOLE STEPHEN
  
  I wanted to make one last contact with you regarding the ANDI "Exxact" we purchased from you October 10, 2003. - First of all, thanks so much for helping us make the purchase. We did find things worked out very well considering everything. - You will remember my men had gone to Kansas to hear the spindle run, and when they go there, it was not operational. The agreement was we would listen to the spindle run over the phone. That was a mistake, because listening to a spindle run via cell phone is not a workable substitute. When we got the machine, we only ran it a very short time until we found it breaking bits, making a terrible growl at speeds above 5,000 rpm etc. - When my technician disassembled the spindle, the bearings were shot, the armature was out of balance, and the cups that hold the tools were so badly worn they seated at top rather than at the bottom edge. That was a low ebb in our CNC experience. - But as it turned out, new bearings cost $1,200, a motor shop balanced the armature, and a local machine shop was skilled to machine out the cup for the tools, and only one was too badly worn and needed to be discarded. These additional items cost me $500.00 so for $1700.00 above other expected costs we now believe we have the machine in fairly top notch shape. - We have been running the machine all the last two weeks, and it has been performing as is expected of a good machine. - So that is pretty much our story at this point. I don't feel the folks in Kansas really told us the whole story, but that is life. I feel you did all that you promised, and would not hesitate to purchase from you again if and when opportunity affords. - Steve
• DOUBLE C INDUSTRIES
  
  I found, ordered, paid for, arranged for shipping, and received product in the amount of time that another company lied to me about shpping something I ordered 3 weeks prior. THANKS! Great Job! - Steve Frazier, Manager
• ALLRED PRECISION MILLWORK
  
  Good response time. Nice follow through. I will use EX-FACTORY again. - Allen Allred
• DUSTY STRINGS COMPANY
  
  I flew from Seattle to inspect (2) CNC Routers. When I arrived, the machines were powered up, an employee was busy dusting the machines and the EXF technician was standing by to demonstrate them to me. All my apprehensions about buying used equipment went away as my questions were professionally answered. We made a deal, and I would call EX-FACTORY again if I was looking for used woodworking machinery. - Ray Mooers, President
• WORKS N’ WOOD
  
  Very easy. All you need to know is what you want, and the rest is taken care of. - Thanks, EX-FACTORY! Cyril Bischoff
• BATESVILLE CASKET CO
  
  My Buying Experience… Excellent. - Bryan Hankel
• CLASSIC DOORS OF LOUISIANA
  
  It's a little unnerving buying used equipment, and you hope it is well represented - the good and the bad. The prices are a fraction of new equipment so I think it is worth the risk. Especially, if you have capable people who can set up, troubleshoot and manage seasoned equipment. That said, once our electrician upgrades our panel we will know it if is a good buy or not! Thanks Ex-Factory.
• ADVANCED COMMERCIAL CONTRACTING
  
  [Product Manager] was very professional and helpful with information on the items we ordered. I wouldn't hesitate to call him the next time I need an item he sells. - Rich Simoneaux, Purchasing Manager
• CARLSON AIRFLO MERCHANDISING SYSTEMS
  
  [Product Manager] was very helpful and responsive. - Mark Chenoweth
• CUSTOM PLYWOOD INC.
  
  To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
• HURRICANE ANDREW WOOD PRODUCTS INC
  
  Thank you, for getting back to me. … I've been buying equipment from most of the East Coast used equipment dealers and auction houses for the last eight or so years (slowly, I might add), plus during that time have attended many of the larger east coast furniture plant auctions, both pre- & post-9/11… I'm afraid I'm one of those odd individuals who pick out my latest copies of the monthly prices realized from The Book or my most recent Classified Exchange before I crack open my latest issue of Playboy. As always it is a pleasure dealing with you and your knowledgeable company. I have spent many early morning hours looking over EX-FACTORY's inventory dreaming of the day when I will be able to afford many of the more automated machines you have… My regards to [your Product Managers], and the whole crew at EX-FACTORY. You guys are tops in my book. I guess we're all learning from each other how this buy and sell thing works… Thanks again for the heads up reminder. You're being very professional in your follow up and I like that. - Regards from Adam Thomson
• FINE LINE WOOD PRODUCTS
  
  My Buying experience... was great dealing with your company. Although I made my purchase through an auction, the equipment came to me as described and on time. - Joe Wozniak
• LARRY STONE
  
  I had a great experience with my first online Auction; [Customer Service] was terriffic. I received the item this morning. - Larry Stone
• BIRCHWOOD LUMBER & VENEER
  
  My Buying experience... was painless; eased the pressure on my valuable time. - Cody Wickersheim.