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Here's What Our Customers Are Saying About Us


  • BUILDER RESOURCE

    [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell


  • Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
  • BSG INC

    Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
  • IRWIN SEATING

    It's nice to have you in the area [EXF: They visited our Warehouse in Zeeland, MI] so we can come view and try out the equipment. - Ron Gangwer, Purchasing Manager
  • ANFINSON LUMBER SALES

    My Buying experience… went very well. Any and all questions about the product were answered promptly. No hassle on our end to get shipment. It was all very straight forward. - Gary Mathis
  • KIRK'S CABINETS

    My Buying experience… a very good 1st experience. [Product Manager] made it so easy. I will do it again. Thanks. - Kirk Cortopassi
  • N/A - www.woodweb.com Cabinetmaking Forum

    bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
  • JC UHLING PRODUCTS INC

    Thank you for your interest in our products. Unfortunately, we don't usually deal with used machines. I know that some are available though through EX-FACTORY. Their website is www.exfactory.com. - J.C. Uhling
  • WALNUT HOLLOW FARM INC

    I have known [the Product Manager] for a long time. Good person to do business with. - Alan M. Ladd
  • RAMSEY CREEK CABINETS

    My Buying experience … was fine. - Josh Yoder
  • DAVID SANDALA

    Sold the Saw locally. Thanks for your input and help; I would definitely use your service again. - David Sandala
  • CARDINAL HEALTH

    Customer Service was outstanding. [Product & Freight/Logistic Managers] and the entire crew all participated to satisfy our needs…I salute your efforts. I've already posted on your website and look forward to working all you folks again. Sincerely - Mike Chavez
  • BROX'S FINE WOODWORKING

    Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
  • CHERRY HILL DESIGNS

    This was a great buying experience. I will definitely buy from EX-FACTORY in the future. [The Product Manager] went way out of his way to help. - Ian Nelson
  • CLAREVILLE DISTINCTIVE KITCHENS INC

    [My buying experience] very good. I highly recommend EX-FACTORY to others. - Joe Oliveira
  • TLC INDUSTRIES INC

    Easiest purchase I've made. Any questions I had were answered immediately. Will recommend EX-FACTORY to anyone. - Rachel Contreras
  • HAMMERDOWN WOOD PRODUCTS

    I bought this Saw while I was traveling on the road. I only talked to EX-FACTORY a few times and when I returned home it was there. - Stacy Hunt
  • CUSTOM PLYWOOD INC.

    To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
  • SHEPHERDSVILLE WOODCRAFTERS

    Sales staff was friendly and helpful in working with seller and buyer to satisfactory outcome. - Neil Dorbecker
  • KOALITY WOOD PRODUCTS

    My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
  • DENVER REEL & PALLET COMPANY

    [My Buying experience] was great. We had a Saw purchased from the manufacturer and the deal fell through. You were able to ship a newer Saw in less than a week. We are very happy - Kurt R. Heimbrock
  • FRED'S CUSTOM CABINETS

    I bought the GRIGGIO Slider a while back from you. We have it up and running just fine. I want to thank you for the help with the wiring problem… Thanks for all your help. - Fred Iles
  • TEKNION LS

    Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon
  • OZARK CUSTOM FABRICATION

    EX-FACTORY Had a great selection in our price range. No one tried to sell us something we didn't need or could not afford. The process was easy and we will use EX-FACTORY for our next machine. - Ray Stewart
  • HIMMELBERGER-HARRISON MFG CO

    Had what I wanted at a price I could afford to pay. - Terrell Daly
  • MOUNTAIN VIEW MILLWORK

    Received the clock today in the mail. Thanks, it will look good hanging in my shop. The Edgebander is working well and has proved to be a great investment. Best Regards - Errol Armella
  • SOUTHERN MINNESOTA WOODCRAFT

    My buying experience was easy and fast. I needed a Paint Booth for my new location and was able to see what I was buying and happy with the price. They shipped it to my door. I never had to leave the OFFICE. This makes good sense to me. - Eric Flom
  • BLACK HILLS MOLDING

    I have bought & sold equipment and this is excellent website. - Gary Mallams
  • EURO PRO INTERIORS

    I am glad that we found each other; your selling system is really very good. … Anyway - we are looking for a Sliding Saw, … However there is no rush, we survived 15 years without it. I keep browsing through your stuff. - Now I know whom to ask if I have a question. - Thanks for contacting me. - Peter Cancura
  • CALDWELL DESIGN & FABRICATION LLC

    My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.



References

Doing business with us for the first time?

Have a look at a selection of Companies that have done business with us! Since you can look at them by state, we're sure you will recognize some of the names immediately!

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