Here's What Our Customers Are Saying About Us

• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• CASHWELL CONSTRUCTION
  
  I'm a small company and [the Product Manager] walked me through the process of purchasing my 1st Edgebander. Thanks. - Joe Cashwell
• DREAM BUILDERS OF THE SOUTHWEST
  
  Good news! Sam Bone from Dream Builders called to say that the AYEN "SKB-50" was up and running. He wishes for us to know that in his opinion, there would have been no way that referenced machine could have been in production at the sellers just prior to shipment - missing O-rings in pneumatic blocks. He also took the time to thank us for our support. - We worked together well as a team. The net result is that DREAM BUILDERS is in the market for (3) more pieces of machinery and will come back to us! - Carl Stout
• J & G MACHINERY INC
  
  Many times we forget to thank those that add to our success. EX-FACTORY is a very important customer to J & G MACHINERY, and we at J & G MACHINERY value the relationship we have with EX-FACTORY, and thank you and your company for all the orders over the years. We enjoy working with everyone in your group. - You run a top notch organization and are truly one of the best "marketing brains" in the industry. - I just thought you should know how much I value your business. - Jerry Johnson
• MOUNTAIN VIEW MILLWORK
  
  My Buying experience... was excellent with EX-FACTORY's salesperson. [He} was very prompt, professional & knowledgeable. Being that I had to bring my machines into Canada, I was expecting some problems. Instead, it was like buying something downtown. Very positive. - Errol Armella Purchased by David Tressler, JL& S WOODWORKING, Gastonia, NC; Shipped to MOUNTAIN VIEW, Courtney, BC, Canada; see invoice.
• RAMSEY CREEK CABINETS
  
  My Buying experience … was fine. - Josh Yoder
• ARCHITECTURAL WOODWORKING
  
  …I have found this model with another vendor who is quite a bit closer, and they would sell it for the same price but include delivery. I hooked up with this machine on the EX-FACTORY website through, and prefer to do business with ya'll, given this would be my third EX-FACTORY purchase, and appreciating the good customer service provided by EX-FACTORY. Thanks. - Dennis McKee
• RHINELANDER DOOR & MILLWORK INC
  
  I was well satisfied with the quality of the equipment that was offered by EX-FACTORY. I would call them again for our company's other equipment needs. Thanks again. - Jeffrey Hanke
• BILL JOHN
  
  I was very pleased with the variety and quantity of items offered online. Also, your [Product Manager] was very helpful and friendly. I felt I was treated well and like a customer! I would highly recommend your service to others. - Bill John
• SUMMERVILLE COLLISION CENTER
  
  [My Buying experience] but I'd just inquire a little more next time and stress my desires harder. Would use you again; no problem. - Bud Turnbaugh
• Individual
  
  I saw you ad in one of my woodworking books. I liked what I saw; made phone call. I am ok with purchase. Will call on you again. - Ronald Kensinger
• CASEY SCHMIDT
  
  Please let your Management know that [Product Manager] was great to work with last week. I really appreciated their efforts. - Casey Schmidt
• ATLANTIC NEON
  
  Excellent buying process with no problems or surprises. We will be using your service as our needs change. - Everet Love
• BILLCO PRODUCTS
  
  My Buying Experience… Great! - Chip Sligh
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• HILLTOP AROMATIC CEDAR, LLC
  
  Everything was all right, except I couldn't get Product Manager to answer calls & email. - Tommy Hackney
• PRECISION HARDWOOD PRODUCTS, INC.
  
  My Buying Experience …overall very positive… [Product Manager's] response to my inquiries were very timely and clear, making my experience pleasant. I look forward to future business with EX-FACTORY. - Peter Simon
• TOMAX
  
  Prior to buying a used Moulder from EX-FACTORY, I wasted several days dealing with other places that sell machinery. Those OTHER SITES listed machinery that were already "sold", didn't return my calls promptly and listed machinery without providing pricing or pictures! EX-FACTORY has the information and staff that lets you make a good purchase.
• AIRVECTOR
  
  This was my first bidding experience with Ex-Factory and I am very pleased with the simplicity of the proceeds. Before entering the auction as a bidder I called one of the names on your website to enquire about keeping the equipment on the site for few weeks more ... when our new plant in Atlanta will be opened. [Product Manager] of your company was kind enough to get me an understanding that [Seller] would keep the equipment for me until that date for a small fee ($200 approx.). Based on this, I entered the bidding and the equipment I successfully bid on are represented on above invoice... ( I am copying your back-up person since she has been so helpful in directing me through the invoice. Good service! ) Hoping to hear from you very soon. - Camille Adib
• BIRCHWOOD LUMBER & VENEER
  
  My Buying experience... was painless; eased the pressure on my valuable time. - Cody Wickersheim.
• FLEXCEL-FORDSVILLE
  
  Overall positive experience. Questions were answered or information received promptly. Good price and reasonable lead time for new equipment. - Michael L. Nowery
• HOME GROWN LUMBER
  
  Once everything got rolling, it went very smooth; received machine within (4) days cross-country. Great service - always reached representative. - Skye Berry
• TIMBERLINE CABINETRY & MILLWORK
  
  …By the way, the SCMI "Top 35" I purchased from you a couple weeks back is a real gem! We love it. - Kent Swinson
• AE SCHMIDT
  
  Salespeople are extremely knowledgeable. - Kurt Schmidt
• TEKNION LS
  
  Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon
• THE MASTER'S SHOP INC
  
  I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - John Powell
• HBNT CO.
  
  EX-FACTORY had what I wanted at the price range I wanted. I was amazed at the quality and full description of the machines that were listed on the website. Thank you for your help. - C. E. Reed
• BUILDER RESOURCE
  
  [Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
• FINE LINE WOOD PRODUCTS
  
  My Buying experience... was great dealing with your company. Although I made my purchase through an auction, the equipment came to me as described and on time. - Joe Wozniak
• DIVERSIFIED RACK AND SHELVING
  
  My Buying Experience: Was a smooth transaction. We will be looking at EX-FACTORY first, for any of our future needs. Thank you. - Dennis Berrien, Owner