Here's What Our Customers Are Saying About Us

• OELLA SAW AND TOOL
  
  02.28.2012 Email from Dave Hicks (dave@oellasawandtool.com) at 10:18am to Eric. Just a note of appreciation for 2 staff members on your EXF Team. - [Auction Customer Support] responsive, friendly, and helpful. After an auciton, it's often the follow up and post sales servcie that drives me to return to the auction format or moves me to other buying formats. Once an auction closes, it can often be a drag to handle all the logistics, I find with [CS], it's rather eay and has been a positive experience. [CS] is friendly and never gets annoyed....{CS] is just a nice person to deal with on the phone, as simple as it sounds, it really does make a difference to a bidder. - Furthermore, I want to mention [Auction Manager]. I have never dealt with him until the Auction. My first phone call was about the assets, I had a few quesitons prior to the sale, he quickly answered them and with his clear photos, I was able to know exactly what the lots included. This made me comfortable. I was able to bid with confidence. - I won a few items and he has been handling the carting and rigging over the last few days. Although the items have not been received, they leave today, I am confident that he has provided an excellent service. He spent a lot of time gathering the contents of a room and arranging them for common carrier. He was always available via cell phone and not once did I have to leave a message. - PS - I will follow up to confirm what an excellent job I expect when the 3 pallets arrive the end of this week. - Dave Hicks
• DAVE GRATTAN WOODWORKING
  
  Thanks for your call today. The CANTEK Dovetail Machine is working great, and their customer service was great in helping get the machine set up. I'm very happy that I went with the CANTEK. Thanks for your help in getting his machine for me. - Dave Grattan
• DAECO BUILDERS INC
  
  My Buying experience… All things went well. - Jim Shipaila
• PARRETT MFG., INC.
  
  My Buying experience … completely to our satisfaction. Before, duirng and after the sale met our expectations. We will buy from again. - Ronald Safford
• DANICO
  
  My Buying experience... was typical for used equipment with "surprises" not found with new equipment, but EX-FACTORY handled the surprises "Very Well" - making our future dealing with used equipment a viable option to offering new equipment only. - Jeff Daniel
• DIVERSIFIED EQUIP & SUPPLY
  
  I appreciate the effort you have put into moving used equipment. It's always a pleasure to visit with you. I admire the professional manner you conduct yourself. Thanks. - Tony Long
• CABTEC MANUFACTURING INC.
  
  I have used EX-FACTORY to sell and purchase equipment over that past 20 plus years and have always had a good experience and will continue to work with them and highly recommend them to others.
• THE MASTER'S SHOP INC
  
  I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - John Powell
• NAVAJO MANUFACTURING
  
  My Buying Experience was … easy and hassle free; paperwork was simple and accurate. - David Buckmaster
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• HIGH TECH INDUSTRIES
  
  I am a Machinery Dealer, and the deal worked for everyone. Sometimes we are competing on the same sale, but EX-FACTORY is constantly improving their service/customer (dealer) relationships. - Darryl Lind, President
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• COUNTRY WOODWORKER
  
  I brought the Sawmill home on Thursday. It took a couple hours to get the axles/wheels and the hitch on the sawmill and to get all secured for the road trip. I got home about 7:30 pm. No problems. The sawmill was a little more beat up than the pictures showed. Nothing that cannot be repaired or replaced. I should have it ready to saw in the spring. Winter shop project. Thanks again for your help with the details of the sale. - Mark Koenig, Owner
• YUSHIN AMERICA
  
  This was a first time purchase. I wish all my vendors were this helpful. - Chris Whipple
• DESIGN WOODWORKING
  
  With an extensive website, we were able to find LINEBERRY Material Carts in a location and at a cost that made economic sense for us to purchase. - David Worfalk
• KOALITY WOOD PRODUCTS
  
  My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
• BATESVILLE CASKET CO
  
  My Buying Experience... (was) Very Good. - Bryan Hankel
• HOME SHOP
  
  JUST A QUICK NOTE TO LET YOU KNOW THAT THE MORTISER ARRIVED TODAY, SEPTEMBER 28th IN PERFECT CONDITION. IT HAD A VERY GOOD RIDE WITH FEDEX! POSITIVE FEEDBACK HAS BEEN LEFT FOR YOU…. THANK YOU FOR AN EXCELLENT TRANSACTION. THANK YOU. - Ron Baxter
• JOHNSTON TOMBIGEE FURNITURE
  
  Buying used equipment of this nature is a bit scary. Your people were very confident and reassuring. Thanks. - Duke Berry, Operations Manager
• N/A - www.woodweb.com Cabinetmaking Forum
  
  bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
• CHOICE WOOD COMPANY
  
  This was my first buying experience with EX-FACTORY. The process went smoothly and without any problems. I would buy again. - Mike Berg
• COUCH’S OUT OF THE WEST
  
  [Product Manager] was excellent. - Lois Couch, Partner
• INTERIOR WOODWORKS
  
  Great buying experience. [Product Manager] was very helpful in helping to choose a machine for my small shop. It came undamaged and ready for jobs. I'll be coming back! - Rick Manning
• OPPORTUNITY DEVELOPMENT CENTERS, INC.
  
  Thank you, for all your hard work. I appreciate your effort. We received the saw this morning and have it placed at its permanent location on the production floor. Our electrical contractor is in now figuring out what he needs to get power to it. Dust collection will follow, and then we will be ready to go. - I have decided to work with my local supplier on the saw blades and spacers. They have considerable experience in that area, and I like to keep those services if I can. - We may be looking for an abrasive planer in the near future, so I will keep watching your website. - Dan Scott, Operations Manager
• BENCHMARK CABINETRY
  
  My Buying experience was a breeze; very professional. - Terry Haight
• COAST MACHINERY GROUP
  
  I was pleased with my buying experience and would recommend EX-FACTORY to others.
• NH HISTORIC SASH & WINDOWS, LLC
  
  So glad to have found your co. and excellent site…the candy store, I'd call it! - Have just graduated from Boston's North Bennet Street School in preservation carpentry, and used a beautifully maintained 12" Northfield there. Would it be possible to view the machine as it's listed here in the "Northeast?" - Having never dealt with EX-FACTORY, what assurances can I expect as to the condition of any used equipment.? I have bought hand tools at auction and tailgates, and am anticipating some "getting-to-know-you" work on any stationary machines I buy. In any case, I still subscribe to my uncle's advice: "Only buy from someone you know…" thus I am eager to become familiar with EX-FACTORY. (He also was fond of adding, " The only true bargain…is quality.") - Thanks in advance for your assistance. - Greg Cope
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• CAJUN CYPRESS AND HARDWOODS OF BATON ROUGE, INC
  
  our buying experience with Ex-Factory was very smooth and easy. we found the saw we wanted on the website and there were plenty of pictures that showed just about everything we needed to know about the saw before we ever contacted the sales rep.The description was accurate and shipping arrangements were easy. we had just about made our minds up before we called. definitely would recommend and will shop here again.
• TLC INDUSTRIES INC
  
  Easiest purchase I've made. Any questions I had were answered immediately. Will recommend EX-FACTORY to anyone. - Rachel Contreras