Here's What Our Customers Are Saying About Us

• C R BRATTON INC
  
  Front end of the transaction was good. After I paid for the equipment, everything went to h___ [with one machine]. - Compressor was as advertised and is nice. - Charles Bratton
• COMPOSITE ARMOR INC
  
  Great web site; easy to check out equipment. - Bill O'Grady
• PROLINE MACHINERY SALES
  
  Hello. I've just discovered your website & love it!!! Too bad you only deal in woodworking machines… we specialize in CNC machine tools for metalworking. - Gayle
• WOODGRAIN MILLWORK INC
  
  My Buying Experience: was straight forward, non-complicated and smooth as a babies behind. - Don Walker
• BOARD OF EDUCATION
  
  My Buying experience was smooth and error-free. The web site was very helpful and so was the customer service rep. I spoke with. - Scott Van Steg
• N/A - www.woodweb.com Cabinetmaking Forum
  
  bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• ATLANTIS CASINO RESORT
  
  David was awesome. Keep up the good work
• KOALITY WOOD PRODUCTS
  
  My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
• BROX'S FINE WOODWORKING
  
  Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
• THE FINE WOODWORKER LLC
  
  Very good experience. I'll definitely will use your services again. Thanks so much. - Alonso Florez
• R. MARCIS CONTRACTING
  
  Very Happy! - Robert Marcis
• SUNWEST WOODWORKS
  
  Everything was handled professionally. I have bought several pieces of equipment before (from you) and I've always had a very good experience. I truly appreciate the fact that the descriptions of the conditions of the equipment are very accurate. I buy with confidence. I would, and in fact, recommend you to other shop owners when the subject of equipment purchase arises. - Mario Aldape
• WESTMARK PRODUCTS
  
  Recently we purchased a HOMAG Edgebander through EX-FACTORY and were very pleased with the experience and the results. Now we're on the hunt for a new WEEKE Point-to-Point machine. This [one you have listed] looks like something we may be interested in looking at. Any informaton that you have about this machine or others like it would be appreciated. - Lewis Cooper
• COCHRAN LUMBER & MILLWORK INC
  
  My Buying experience … was good largely due to [The Product Manager's] attention to detail. - Mark Cochran
• HURRICANE ANDREW WOOD PRODUCTS INC
  
  Thank you, for getting back to me. … I've been buying equipment from most of the East Coast used equipment dealers and auction houses for the last eight or so years (slowly, I might add), plus during that time have attended many of the larger east coast furniture plant auctions, both pre- & post-9/11… I'm afraid I'm one of those odd individuals who pick out my latest copies of the monthly prices realized from The Book or my most recent Classified Exchange before I crack open my latest issue of Playboy. As always it is a pleasure dealing with you and your knowledgeable company. I have spent many early morning hours looking over EX-FACTORY's inventory dreaming of the day when I will be able to afford many of the more automated machines you have… My regards to [your Product Managers], and the whole crew at EX-FACTORY. You guys are tops in my book. I guess we're all learning from each other how this buy and sell thing works… Thanks again for the heads up reminder. You're being very professional in your follow up and I like that. - Regards from Adam Thomson
• INTERNATIONAL WOODWORK CORP
  
  I was very satisfied with the whole transaction. [The Product Manager] was very helpful. - Don Scott
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• CASHWELL CONSTRUCTION
  
  I'm a small company and [the Product Manager] walked me through the process of purchasing my 1st Edgebander. Thanks. - Joe Cashwell
• GREAT GARAGE
  
  When I called [Product Manager] about a Dust Collector I needed ASAP, he asked for my requirements and started looking right away. Within a week, he had found a Collector perfect for my needs and local so shipping wasn't an issue. Thanks! - John DeGraaf
• CAN AM SPECIALTIES
  
  Very happy with our purchase. Equipment is as described. We will continue to search EX-FACTORY for our equipment needs. - Scott Webb
• CARVER CREEK ENTERPIRSES INC
  
  I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean
• FUNBLOCK INC
  
  Good communications, knowledgeable people. - Michael Crane
• BAYWOOD INTERIORS LTD.
  
  [My Buying experience] wasy quick, easy and simple. [Also] The machine was received yesterday. Looks great; say thanks to the seller; did an awesome job with the crating/packing. - John D. Lassel
• HAWKINS CABINET
  
  My Buying Experience … was smooth and hassle free. - Scott McKnight
• INTERIOR CRAFTS INC
  
  Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
• BILLINGS CARPENTRY & CONSTRUCTION
  
  Friendly service, delivered promptly, decent price. - Bjorn Billings
• ATLANTIC SHUTTERS SYSTEMS
  
  We have purchased several pieces of equipment from EX-FACTORY. Always have received great service and products. We plan to use EX-FACTORY in the future - Craig Carmichael, Plant Manager
• CLAREVILLE DISTINCTIVE KITCHENS INC
  
  [My buying experience] very good. I highly recommend EX-FACTORY to others. - Joe Oliveira
• ECOF MANUFACTURING LTD.
  
  My overall experience with people at EX-FACTORY was good, and I was surprised at their product knowledge. - Peter Seerden