Here's What Our Customers Are Saying About Us

• TLC INDUSTRIES INC
  
  Easiest purchase I've made. Any questions I had were answered immediately. Will recommend EX-FACTORY to anyone. - Rachel Contreras
• NEFAB PACKAGING SOUTH EAST, LLC
  
  
• KANDU INDUSTRIES INC
  
  [Product Manager] is an excellent person to deal with, and the other staff were excellent as well. Thank you for working with Kandu Inc. - Jerry Hawse
• NH HISTORIC SASH & WINDOWS
  
  Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you. Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low! Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home! - Greg Cope
• TITAN WAKE ACCESSORIES LLC
  
  I spoke with [Product Manager] the listing agent, and he asked me to email him my questions. I never heard back from him, so I tried calling another [Product Manager]. I emailed him my questions and never received a response from him either. So, I called and got a hold of the [category's Product Manager] who has been awsome - very responsive and helpful. One other opportunity for improvement: Whatever mechanism you have in place that triggers shipment once payment is made, did not work in my case. A couple of weeks after payment, I called to see when I'd receive the machine (I figured I'd have received it by now) and the [Product Manager] was unaware that payment had been made. - Scott Sax
• FRICANO CONSTRUCTION CO
  
  Only one word applies: "GREAT". - Nunzio Fricano
• SHEPHERDSVILLE WOODCRAFTERS
  
  [Product Manager] did a good job for me, keeping informed on what was happening and others interested in what I what I was looking at. - Neil Dorbecker
• CUSTOM PLYWOOD INC.
  
  To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
• TEKNION ROY & BRETON INC
  
  My Buying Experience… was not too good. I would never buy again without seeing it, because the machine condition could be worse than described. - Jocelyn Genest
• SIEGFRIED'S BASEMENT INC
  
  Just touching base. I have been informed by [Leasing Company] that EX-FACTORY did indeed make the March payment for our CNC machine. Shane and I appreciate your professionalism in dealing with our concerns and we thank you for following through on the arrangements we agreed upon. - May this be a terrific year for you and everyone at EX-FACTORY. - Francis Parkman