Here's What Our Customers Are Saying About Us

• COUCH’S OUT OF THE WEST
  
  [Product Manager] was excellent. - Lois Couch, Partner
• DAVID SANDALA
  
  Sold the Saw locally. Thanks for your input and help; I would definitely use your service again. - David Sandala
• IRWIN SEATING
  
  It's nice to have you in the area [EXF: They visited our Warehouse in Zeeland, MI] so we can come view and try out the equipment. - Ron Gangwer, Purchasing Manager
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• HUBBARD JOHN JR
  
  I called saleman for price on LOGOSOL Planer Moulder, chip Extractor and Phase Converter. He quoted me a price of each item. When I stated I would take the price quoted, he raised the price on the chip extractor …$ 300 from ...$ 995 to $1,295. He said the lady from LOGOSOL had raised the price on him. I called LOGOSOL. They said he/they did not raise the price on the Chip Extractor. - John Hubbard Jr.
• SANCTUARY WOOD CABINETS
  
  Some shipping delay, but crate was very good, equipment went into service 2nd day after delivery. No problems. - George Walley
• COAST MACHINERY GROUP
  
  
• M & S FINISH CARPENTRY LLC
  
  My Buying experience… some parts are missing, but I haven't had time to find out what all is gone. The [machine] is in excellent condition. The only problem was that was the shiipper never called 24 hours prior to delivery (as stated in the paperwork), so it took a little more work to get it to my shop. Shipper left machine at a storage/transfer company. - All in all I guess things could have gone a little better, but that won't stop me from considering EX-FACTORY next time I need something. - Mark Kummer
• DESIGN WOODWORKING
  
  With an extensive website, we were able to find LINEBERRY Material Carts in a location and at a cost that made economic sense for us to purchase. - David Worfalk
• DECORUS FURNITURE
  
  I just want to know, since the BIESSE and the small SHODA are going to be disassembled, rigged, packed, and loaded by the owner (am I correct?) themselves and not by EX-FACTORY's staff, are you sure they are doing it in the correct manner? - Is it possible [for them to] put codes/label every cable/part they disconnected, so we can assemble it again here. Another most important thing is: those machines need to be strapped with metal stip (which is very strong) inside the container to avoid it moving during transport. - I had a bad experience with other un-professional machine dealer in North Carolina; they didn't tie the parts inside the container correctly, and my Clamp broke. I believe EX-FACTORY's standard is high, because I am satisfied with EX-FACTORY [that] sold to me some time ago, and I also have a friend who is an American Citizen and owns a woodworking factory close to mine, and he also bought machines from EX-FACTORY and he is satisfied, too. - Rudy Hartono