Here's What Our Customers Are Saying About Us

• CASEY SCHMIDT
  
  Please let your Management know that [Product Manager] was great to work with last week. I really appreciated their efforts. - Casey Schmidt
• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• ANICHELLE INC
  
  Again, we really appreciate [Product Manager's] help and knowledge. - Murray Gillis
• COAST MACHINERY GROUP
  
  I was pleased with my buying experience and would recommend EX-FACTORY to others.
• ADVANCED COMMERCIAL CONTRACTING
  
  [Product Manager] was very professional and helpful with information on the items we ordered. I wouldn't hesitate to call him the next time I need an item he sells. - Rich Simoneaux, Purchasing Manager
• MASONITE INTERNATIONAL CORPORATION
  
  My Buying Experience …Worked very well with me. Excellent, would use again. - Frank McGuire
• STEVE'S WOODWORKING/EBERSOLE STEPHEN
  
  I wanted to make one last contact with you regarding the ANDI "Exxact" we purchased from you October 10, 2003. - First of all, thanks so much for helping us make the purchase. We did find things worked out very well considering everything. - You will remember my men had gone to Kansas to hear the spindle run, and when they go there, it was not operational. The agreement was we would listen to the spindle run over the phone. That was a mistake, because listening to a spindle run via cell phone is not a workable substitute. When we got the machine, we only ran it a very short time until we found it breaking bits, making a terrible growl at speeds above 5,000 rpm etc. - When my technician disassembled the spindle, the bearings were shot, the armature was out of balance, and the cups that hold the tools were so badly worn they seated at top rather than at the bottom edge. That was a low ebb in our CNC experience. - But as it turned out, new bearings cost $1,200, a motor shop balanced the armature, and a local machine shop was skilled to machine out the cup for the tools, and only one was too badly worn and needed to be discarded. These additional items cost me $500.00 so for $1700.00 above other expected costs we now believe we have the machine in fairly top notch shape. - We have been running the machine all the last two weeks, and it has been performing as is expected of a good machine. - So that is pretty much our story at this point. I don't feel the folks in Kansas really told us the whole story, but that is life. I feel you did all that you promised, and would not hesitate to purchase from you again if and when opportunity affords. - Steve
• POLAR TECH IND
  
  It is no wonder who you are! Thank you and be assured, will talk again. - Dan Santeler, VP Operations
• NAVAJO MANUFACTURING
  
  My Buying experience... was very pleasant. [The] Product Manager was extremely helpful in expediting the sale to complete the transfer as quickly as possible. - David Buckmaster
• ALLEN GEAR WORKS
  
  I am very pleased with the sale and handling of my purchase. I will check with EX-FACTORY first for any future needs. - George Allen
• MASTERS WOODWORKING LLC
  
  My buying experience with EX-FACTORY was excellent. My trip to the warehouse in Zeeland, MI was an even better exerience. The people there were very helpful and professional. Thank you. - Corey Masters, Partner
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• HOME GROWN LUMBER
  
  Once everything got rolling, it went very smooth; received machine within (4) days cross-country. Great service - always reached representative. - Skye Berry
• ALBERTA SPRUCE INDUSTRIES LTD
  
  [Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
• TINY TOTS
  
  Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
• HOME SHOP
  
  I had good satisfaction with the dealer, and it was good equipment. It was what he said. Dealer was good for shipping and handling. - Roman Bontrager
• NORTH EAST HARDWOOD FLOORING INC
  
  Purchasing machinery became easy. I didn't know what I was really looking for, but [Product Manager] steered me in the right direction and within my budget, and recommended machinery for my application in my factory. A pleasure discussing machinery needs with someone knowledgeable. - Jim Skeldon, President.
• CAPITAL CITY SUPPLY
  
  [Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
• THE CEDAR STORE
  
  I think the $75 is very acceptable under circumstances and also a good business decision on your company's part. I have gone the extra step in my business to keep a customer happy. - After all, one person saying bad things about your company can offset 100 people saying good things and cost you money in the end. - I will accept your offer and say good things about you guys. - John Saxon
• CIRCLE TREE STUDIO
  
  [Product Manager] went the extra mile for me. Great service. I'm completely satisfied. - Peter Santulli
• CLASSIC DOORS OF LOUISIANA
  
  It's a little unnerving buying used equipment, and you hope it is well represented - the good and the bad. The prices are a fraction of new equipment so I think it is worth the risk. Especially, if you have capable people who can set up, troubleshoot and manage seasoned equipment. That said, once our electrician upgrades our panel we will know it if is a good buy or not! Thanks Ex-Factory.
• DIVERSIFIED EQUIP & SUPPLY
  
  I appreciate the effort you have put into moving used equipment. It's always a pleasure to visit with you. I admire the professional manner you conduct yourself. Thanks. - Tony Long
• GODWIN SBO
  
  My Buying Experience was: Smooth. - Don Thompson, Plant Manager
• ALL WOOD CABINETRY DBA IDEAL CABINETRY
  
  Dan was very professional , and is an expert on machinery . He has sold me a lot of machines at really good prices .
• FINE LINE WOOD PRODUCTS
  
  My Buying experience... was great dealing with your company. Although I made my purchase through an auction, the equipment came to me as described and on time. - Joe Wozniak
• PLAY MART INC
  
  My Buying experience… was overall wonderful. [The Product Manager] provided excellent customer service making the whole ordering experience go very smoothly from start-to-finish. She was there to answer all questions and make sure that we were happy. - Wendy Holsinger
• DAN CLARK CONSTRUCTION
  
  I was very pleased with the whole buying process. Responses to quiestions were prompt and service was good. Shipping quote was reasonable. - Dan Clark, Owner
• SAUDER MANUFACTURING CO
  
  Transactions were handled in very timely and professional manner. - Nate Baer
• AIRVECTOR
  
  This was my first bidding experience with Ex-Factory and I am very pleased with the simplicity of the proceeds. Before entering the auction as a bidder I called one of the names on your website to enquire about keeping the equipment on the site for few weeks more ... when our new plant in Atlanta will be opened. [Product Manager] of your company was kind enough to get me an understanding that [Seller] would keep the equipment for me until that date for a small fee ($200 approx.). Based on this, I entered the bidding and the equipment I successfully bid on are represented on above invoice... ( I am copying your back-up person since she has been so helpful in directing me through the invoice. Good service! ) Hoping to hear from you very soon. - Camille Adib
• CARVER CREEK ENTERPIRSES INC
  
  I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean