Here's What Our Customers Are Saying About Us

• FURNITURE ELITE LTD
  
  Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site. I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler. All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp. [Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best. Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
• L & L INDUSTRIES
  
  I am looking for another Stroke Sander, with a good price. Can you help me? Also, I might want an Edge Sander similar to the EXTREMA "ES108". The other Sanders that we bought from you are doing a good job. Thanks. - Bobby J. Lowery
• VASYL MYZAK
  
  My name is Svetlana (Lana) and I`m writing on behalf of Vasyl Myzak who puchased a plywood press from you not long ago. First of all, we would like to thank you for a great business... - Lana
• TEKNION LS
  
  Working with [Product Manager] was excellent, professional, and great customer service. We really felt like a partner with EXF. - Simon Gagnon
• WILSON WOODWORKS
  
  I worked with a knowledgeable Professional who was able to provide the information I needed. We hunted 'til we found the right machine. As I write this, it is doing the job I bought it to do. - Charlie Wilson
• POSSESSION POINT WOODWORKING
  
  I am happy with my EX-FACTORY purchase. I will probably do more business in the future. - Geoffrey Wirth
• PALLISER FURNITURE
  
  Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
• EMAGINE CONCEPTS
  
  [Product Manager], I have been treated right by you and your company and have no regrets for the chioce I made to purchase goods from you. I believe that we will have no problem replacing the cylinders you have made us aware of. Sometimes thins are just out of our control in life, but we (you and I) managed to get through this and I believe we will continue to grow our relationship throughout the coming years. I respect your decisions and have enjoyed working with you. So with that said, let'smove on to the next project. - Thank you Again, Erik Mellum, CEO
• SMI CUSTOM CABINETS AND MILLWORKS
  
  It was an easy and pleasurable experience. [The Product Manager] was a good person to work with. I would definitely do it again. - Scott Isley
• GODWIN SBO
  
  My Buying Experience was: Smooth. - Don Thompson, Plant Manager
• KARSTEN HOMES OF TEXAS LTD
  
  My Buying experience... started with a sudden need for a Vertical Panel Saw. The other sources I found had an inadequate selection of equipment. Once I identified the Saw I wanted, EX-FACTORY handled the rest of the process with efficient, professional service. - Scott Isom
• PIONEER CABINETRY INC
  
  Your website was very user-friendly. - Michele Care
• HOME SHOP
  
  JUST A QUICK NOTE TO LET YOU KNOW THAT THE MORTISER ARRIVED TODAY, SEPTEMBER 28th IN PERFECT CONDITION. IT HAD A VERY GOOD RIDE WITH FEDEX! POSITIVE FEEDBACK HAS BEEN LEFT FOR YOU…. THANK YOU FOR AN EXCELLENT TRANSACTION. THANK YOU. - Ron Baxter
• HARTWOOD, INC.
  
  We purchased a CNC Machine that we visited and operated prior to sale. The staff was professional and knowledgeable. We are very pleased with our purchase. - Chris Hahn
• BILL MARKLE CABINETS
  
  My Buying experience… Good - Thanks. - Bill Markle
• CUSTOM ENTRYWAYS AND MILLWORK
  
  I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
• TIMBERLINE CABINETRY & MILLWORK
  
  …By the way, the SCMI "Top 35" I purchased from you a couple weeks back is a real gem! We love it. - Kent Swinson
• HAWKINS CABINET
  
  My Buying Experience … was smooth and hassle free. - Scott McKnight
• MEHITABLE INC
  
  Your experienced staff have helped us in a very supportive matter. Your prompt actions have saved us both time and money. - Robert Booth
• ALLIED BEARINGS
  
  My Buying Experience was… Great - Randall Gardner
• TARKETT HARDWOODS
  
  My buying experience was very professional. The Product Manager was friendly and very helpful. The purchase went very smoothly. - George King
• ANFINSON LUMBER SALES
  
  My Buying experience… went very well. Any and all questions about the product were answered promptly. No hassle on our end to get shipment. It was all very straight forward. - Gary Mathis
• DESIGN WOODWORKING
  
  With an extensive website, we were able to find LINEBERRY Material Carts in a location and at a cost that made economic sense for us to purchase. - David Worfalk
• DREAM BUILDERS OF THE SOUTHWEST
  
  Good news! Sam Bone from Dream Builders called to say that the AYEN "SKB-50" was up and running. He wishes for us to know that in his opinion, there would have been no way that referenced machine could have been in production at the sellers just prior to shipment - missing O-rings in pneumatic blocks. He also took the time to thank us for our support. - We worked together well as a team. The net result is that DREAM BUILDERS is in the market for (3) more pieces of machinery and will come back to us! - Carl Stout
• CHOICE WOOD COMPANY
  
  This was my first buying experience with EX-FACTORY. The process went smoothly and without any problems. I would buy again. - Mike Berg
• BATESVILLE CASKET CO
  
  My Buying Experience… Excellent. - Bryan Hankel
• DENNIS BAER
  
  My contact at Ex-Factory, Ed Webb, was very helpful and responded to my questions in short order. Very helpful trying to accommodate shipping requirements and schedule. Ex-Factory score a big A+.
• MOUNTAIN VIEW MILLWORK
  
  My Buying experience... was excellent with EX-FACTORY's salesperson. [He} was very prompt, professional & knowledgeable. Being that I had to bring my machines into Canada, I was expecting some problems. Instead, it was like buying something downtown. Very positive. - Errol Armella Purchased by David Tressler, JL& S WOODWORKING, Gastonia, NC; Shipped to MOUNTAIN VIEW, Courtney, BC, Canada; see invoice.
• D & G WOOD PRODUCTS
  
  In dealing with EX-FACTORY, I felt the salesman was well informed to my needs and gave considerable help in locating equipment for us. This is the second time I've purchased equipment from you and have been well pleased! - Donald Nesmith
• PRIME SURFACES INC.
  
  ...As for the machine, it's not 100% installed, and we couldn't be happier with it. I wanted to thank you for all your help throughout this process, especially given the tight timeframe I was trying to work with. Also, I couldn't have asked for a better installer than [the one you referred]. He's a great guy and spend ample time training my foreman and getting it tuned to our use. Thank you again, and I'll certainly hang on to your contact info for future use when the time comes for another piece of large machinery (hopefully a CNC). - Chad Benner