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| EXF Warehouse Inventory |
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Abrasive Planers
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Agricultural Eqmt.
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Air Compressors
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Antique Machines (Oldies)
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Baling & Bagging Equipment
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Boilers & Dry Kilns
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Boring - 32 mm
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Boring - Feed Through
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Boring Misc. - Horizontal
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Boring Misc. - Vertical
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Carving Equipment
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Clamp Carriers-Man./Auto
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Clamps - Case & Feed Thru
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Clamps - Frame/Door/Misc
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CNC - Router Over $30,000
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CNC - Router Under $30,000
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CNC - Router, 5-Axis
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CNC - Software
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CNC -Flat Table Mach. Ctr.
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CNC -Pod & Rail Mach. Ctr.
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Combination Machines
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Countertop/Postform Equip
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Door & Stair Mfg Equipmnt
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Dovetail & Drawer Equip.
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Dowel Making & Cutting
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Dryers & Burners
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Dust Collector over 20 HP
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Dust Collector under 20 HP
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Edgebanders - Dbl. & Soft
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Edgebanders-over $25,000
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Edgebanders-under $25,000
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Electrical Components
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Fans, Lights & More
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Feeders & Return Conv.
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Finger Jointers
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Finishing - Ovens & Curing
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Finishing - Sand/Denib/Clean
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Finishing-Coaters/Printers
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Finishing-Spray & Air M-Up
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Finishing-Systems & Lines
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Fork Lifts
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Frame (Picture) Equipment
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Glass Machinery
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Glue & Dowel Inserters
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Glue Equipment
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Grinding & Sharpening
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Hammermills & Chippers
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Hardware, Hinges, etc.
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Heavy Equipment (not WW)
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Jointers
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Laminating-Trimrs/Slitrs
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Laminating-Wrap/Foil/Roll
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Laser & Water Jet Equip.
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Lathes - Copy/Auto./Misc
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Louver & Shutter Equip.
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Mat. Handlg - Pkging/Misc
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Mat. Lift - Scissor & Hoist
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Material Conveyors & Carts
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Material Surplus
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Matl. Handling - Flat Panel
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Matl. Handling - Lumber
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Matl. Racks/Shelves
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Metal Working Machinery
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Miscellaneous Machinery
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Mortisers - Horiz.& Vert.
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Moulders - Feed Through
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Moulders - Push Feed
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Office Equipment
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Office Furniture
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Pallet Equip./Nail. Mach.
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Panel (Board) Plant
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Panel Saws - Angular
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Panel Saws - Multi-Blade
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Panel Saws - Sliding
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Panel Saws - Vertical
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Panel Saws- Over $25,000
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Panel Saws- Under $25,000
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Pellet, Briquette & Log
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Planers - Dbl. & 4-Sided
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Planers - Single & Facing
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Plants & Businesses 4Sale
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Power Tools
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Presses-Cold Pneum./Hydr.
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Presses-Feed Thru/Rotary
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Presses-Hot Sgl/Multi Open
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Presses-Membr/Vac/Embos
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Radio Freq. & Steam Glue.
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Recycle - Shredder/Grinder
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Rip Saws - Straight
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Rip Saws-Gang
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Round Pole/Stake Ptr.
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Routers - Manual
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Sanders-(1) Hd, Wide/Drum
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Sanders-Multi.Hd/Polisher
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Sanders-Profile & Moulding
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Sanders-Spdl./Disc./Misc.
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Sanders-Stroke & Edge
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Sawmill Plant & Equip.
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Sawmill Portable & More
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Saws - Band/Re-/Scroll
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Saws - Cutoff & Miter
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Saws - Optimizing/Defect.
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Saws - Radial Arm
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Saws - Table & Misc.
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Shapers-Auto./Prof./Misc
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Shapers-Single & Double
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Shaving Eqmt. & Screens
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Stone Machinery
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Tenoners - Double, Foreign
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Tenoners - Double, USA
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Tenoners - Single
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Tooling - Bit, Rip & Cut
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Tools & Gadgets
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Trim/Bore/Shp/Ins/Chuck
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Truss Equipment
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Upholstery Equipment
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V-Groovers/Panel Groover
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Vacuum Pumps
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Vehicles & Trucks
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Veneer-Clip/Guillo./Grind
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Veneer-Lathe/Slicer/Dryer
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Veneer-Splic/Stitch/Joint
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Window-PVC/Alum. Equip.
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Window-Wood Equipment
|
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Wood Hogs & Grinders
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Wood/Board/Panel
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| Return To Top |
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 |
... What our customers say!
|
Back
|
| Company:
|
MOBILKRAFT, SA DE CV |
Date:
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11/19/2009 |
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| Comment:
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My name is Mauricio Ortiz, President of Mobilkraft, SA de CV, a furniture manufacturer in Monterrey, Mexico. A few weeks ago we purchased a used Rhodes finishing system from Ex-Factory and have just finished installing it and have initiated production runs through it. - This is an unrequested letter of congratulations and a thank you note that we have chosen to write to [Product Manager] and your Company for the very professional service we have received in the process of this purchase. - From the moment we started looking for a system in September of last year, [PM] guided us in every step. He convinced us of flying to Arizona to see a system we decided not to buy, but that helped us confirm it was the right path to take. He presented us with many choices and authentic counseling of what was convenient for us. He helped us negotiate to a point and conditions that we could all accept and benefit from. And he provided key technical information to help us understand the equipment and connected us to the right people to help with technical issues beyond his knowledge. - Without [PM’s] participation, this operation would probably not have happened and certainly not as smooth as it went. I ask him to also extend my gratitude to the seller of the equipment, ...for selling and shipping us exactly what they offered: a full finishing used system in good working conditions. Honesty should always be celebrated. -
To all, receive again our gratitude and also our wish and belief that your service will bring you great success in the future. - Mauricio J. Ortiz - President
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| Company:
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BROX FINE WOODWORKING |
Date:
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8/30/2009 |
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| Comment:
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Just a few comments surrounding my experience with EX-FACTORY. This was my first experience making a purchase through EX-FACTORY. I have had contact with EXF Sales Staff numerous times over the last year as I searched for several pieces of equipment. - I appreciate the EXF system and service very much and will continue to consult in the future when I am in the market for equipment. - Several comments regarding specific experiences. With the purchase of the Planer, I traveled to Zeeland to see the Planer before purchasing; an approx. 5 hour drive. I liked what I saw and made a deal on the spot. Making the staff in Zeeland aware that this was my first purchase from stateside, and based on the email ads of EXF regarding providing Canadian Customs Brokerate Services, I was counting on the staff to do what was necessary and inform me of what was needed from myself to have a smooth and trouble-free shipping experience. - It didn't quite happen; there were a few glitches, nothing serious, but somewhat stressful for myself being the first experience of this type. Certainly, it was my lack of experience, and now I know how the system works, but I am disappointed in the communication from staff regarding the transportation across border. They should have this down to a science if they are doing it regularly. - Bill Brox
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| Company:
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HBNT CO. |
Date:
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6/6/2009 |
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| Comment:
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EX-FACTORY had what I wanted at the price range I wanted. I was amazed at the quality and full description of the machines that were listed on the website. Thank you for your help. - C. E. Reed
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| Company:
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HILLTOP AROMATIC CEDAR, LLC |
Date:
|
12/30/2008 |
| |
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| Comment:
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Everything was all right, except I couldn't get Product Manager to answer calls & email.
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| Company:
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SLAVA'S CUSTOM FURNITURE & DESIGN INC |
Date:
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11/25/2008 |
| |
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| Comment:
|
This time was my second experience buying equipment from EX-FACTORY. Both times I've dealt with the same Product Manager, who truly helped me to achieve my goals in this pruchse. The PM was always there to help immediately with any questions I had, helped to get as much as possible information about the machine and tried to make this deal worthwhile for both seller and buyer. I certainly would like to send my words of appreciate to the other Product Manager who also helped me to make important decisions and found [technician] who helped at the highest level possible to have this machine delivered and reinstalled in my facility in Baltimore. His knowledge and experience have helped me to understand themachine, test it reinstalled, and familiarized myself with its main functions. - Once again, thank you, the entire team of EX-FACTORY, and thank you individually Product Managers and Technician.
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| Company:
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DUSTY STRINGS COMPANY |
Date:
|
11/24/2008 |
| |
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| Comment:
|
I flew from Seattle to inspect (2) CNC Routers. When I arrived, the machines were powered up, an employee was busy dusting the machines and the EXF technician was standing by to demonstrate them to me. All my apprehensions about buying used equipment went away as my questions were professionally answered. We made a deal, and I would call EX-FACTORY again if I was looking for used woodworking machinery. - Ray Mooers, President
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| Company:
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R. MADERITE INC. |
Date:
|
11/21/2008 |
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| Comment:
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The machine was damaged so heavily, can't use as shipped. Dented, bent and broken parts. (30 - 40) hours needed to fix problems.
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| Company:
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RAMSEY CABINET SHOP |
Date:
|
9/19/2008 |
| |
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| Comment:
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No Complaints. Good Service. Would have been nice to be better informed of shipments arrival date. - James C. Ramsey
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| Company:
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HEART PINE LUMBER & MILLWORKS |
Date:
|
8/15/2008 |
| |
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| Comment:
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Support very good in helping with setup of account for Auction - very, very good.
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| Company:
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Individual |
Date:
|
8/12/2008 |
| |
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| Comment:
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I saw you ad in one of my woodworking books. I liked what I saw; made phone call. I am ok with purchase. Will call on you again. - Ronald Kensinger
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| Company:
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CUSTOM HARDWOODS |
Date:
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7/22/2008 |
| |
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| Comment:
|
EXF Produces a very good machine for a small one-man shop. It's why I purchased this particular machine. We looked at nearly all of the competitors; the "408" was the best buy overall. -[Also] wanted to let you know how satisfied with [technician's] performance in helping with the CNC setup. His knowledge, friendliness, easy ability to work with, and professionalism was very much appreciated and noted. He is very well informed about the CAM-WOOD and comes across very well received. You have a good man on board! - Steve Speltz
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| Company:
|
SANCTUARY WOOD CABINETS |
Date:
|
7/21/2008 |
| |
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| Comment:
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Some shipping delay, but crate was very good, equipment went into service 2nd day after delivery. No problems. - George Walley
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| Company:
|
PRIME PANELS NEW ZEALAND LTD |
Date:
|
6/24/2008 |
| |
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| Comment:
|
Very smooth transaction. I will refer to EXF for future requirements! - Nav Singh
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|
| Company:
|
CORPORATION FOR OWNER-OPERATOR PROJECTS (CO-OP) |
Date:
|
6/7/2008 |
| |
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|
|
| Comment:
|
Needed this [machine at the specified time]; kept getting delayed. - Doug Campbell
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|
| Company:
|
PRECISION WOODWORKING CO |
Date:
|
5/30/2008 |
| |
|
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| Comment:
|
My Buying experience was good - the rep was very good. - Gary DeBerge
|
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|
| Company:
|
EURO DESIGN CABINETS |
Date:
|
5/29/2008 |
| |
|
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| Comment:
|
My salesman was great ...he attended to my needs. The pickup arrangement was less of an experience. I had to contact them to get things going. - Tracy Hegbloom
|
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|
| Company:
|
HENRY R. LEE CARPENTER CONTRACTOR |
Date:
|
5/8/2008 |
| |
|
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|
| Comment:
|
My Buying experience - excellent. - Henry Lee
|
|
|
| Company:
|
REEVES OF CAROLINA |
Date:
|
4/28/2008 |
| |
|
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|
| Comment:
|
My buying experience ... Like clockwork! Everything took place in a timely manner. The equipment was exactly what it was represented to be. Very professional. - Malcolm Reeves
|
|
|
| Company:
|
THE FLYING RED HORSE RANCH |
Date:
|
4/24/2008 |
| |
|
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|
| Comment:
|
I was impressed with the whole process from start to finish! - Mike McCoy
|
|
|
| Company:
|
HARDAGE CUSTOM TRIM INC. |
Date:
|
4/7/2008 |
| |
|
|
|
| Comment:
|
The order process was easy and price was good. Thank you for your help. - Sam Hardage
|
|
|
| Company:
|
DECORUS FURNITURE |
Date:
|
3/19/2008 |
| |
|
|
|
| Comment:
|
I just want to know, since the BIESSE and the small SHODA are going to be disassembled, rigged, packed, and loaded by the owner (am I correct?) themselves and not by EX-FACTORY's staff, are you sure they are doing it in the correct manner? - Is it possible [for them to] put codes/label every cable/part they disconnected, so we can assemble it again here. Another most important thing is: those machines need to be strapped with metal stip (which is very strong) inside the container to avoid it moving during transport. - I had a bad experience with other un-professional machine dealer in North Carolina; they didn't tie the parts inside the container correctly, and my Clamp broke. I believe EX-FACTORY's standard is high, because I am satisfied with EX-FACTORY [that] sold to me some time ango, and I also have a freind who is an American Citizen and owns a woodworking factory close to mine, and he also bought machines from EX-FACTORY and he is satisfied, too. - Rudy Hartono
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|
| Company:
|
AMERICAN MILLWORK CORP |
Date:
|
3/12/2008 |
| |
|
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| Comment:
|
[Product Manager] really took time with me, even though it was a small purchase. - Robin Oldenburg
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| Company:
|
BUILDER RESOURCE |
Date:
|
3/7/2008 |
| |
|
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| Comment:
|
No manual was with the machine. [The Product Manager] sent us the manual by fax. - Randy Howell
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| Company:
|
BUILDER RESOURCE |
Date:
|
3/7/2008 |
| |
|
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|
| Comment:
|
[Product Manager] did a great job. Very knowledgeable and helpful, as was your dispatcher. However, due to the late shipment, we lost 1 of 3 contracts that we were buying the machine for. The lost contract was worth ...$ 18,000 to us. - Randy Howell
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| Company:
|
SAUDER MANUFACTURING CO |
Date:
|
3/5/2008 |
| |
|
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| Comment:
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Transactions were handled in very timely and professional manner. - Nate Baer
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|
| Company:
|
MERIT WOOD PROD LLC |
Date:
|
2/27/2008 |
| |
|
|
|
| Comment:
|
I have appreciated working with EX-FACTORY on our equipment needs. The process hasn't always been flawless, but EX-FACTORY has always been top flight to work with. I trust [the Product Manager's] depth of knowledge andopinion; he has helped our company grow even beyond the tool purchases. We are just getting started in our plans and will be purchasing more from EX-FACTORY in the future. - Kent Kavanagh
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|
| Company:
|
|
Date:
|
2/22/2008 |
| |
|
|
|
| Comment:
|
I was very pleased with the variety and quantity of items offered online. Also, your [Product Manager] was very helpful and friendly. I felt I was treated well and like a customer! I would highly recommend your service to others. - Bill John
|
|
|
| Company:
|
R. MARCIS CONTRACTING |
Date:
|
2/20/2008 |
| |
|
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| Comment:
|
Very Happy! - Robert Marcis
|
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|
| Company:
|
YUSHIN AMERICA |
Date:
|
2/13/2008 |
| |
|
|
|
| Comment:
|
This was a first time purchase. I wish all my vendors were this helpful. - Chris Whipple
|
|
|
| Company:
|
JOYWAY PRODUCTS |
Date:
|
2/6/2008 |
| |
|
|
|
| Comment:
|
Quality CNC for the money. All the people that handled the sale to shipping were excellent. [The Product Manager] for info on the machine, [Customer Service] for payment info and [Manager] for shpping - even with the snow storm you had! - Wayne Heikila
|
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|
| Company:
|
TITAN WAKE ACCESSORIES LLC |
Date:
|
2/6/2008 |
| |
|
|
|
| Comment:
|
I spoke with [Product Manager] the listing agent, and he asked me to email him my questins. I never heard back from him, so I tried calling another [Product Manager]. I emailed him my questions and never received a response from him either. So, I called and got a hold of the [category's Product Manager] who has been awsome - very responsive and helpful. One other opportunity for improvement: Whatever mechanism you have in place that triggers shipment once payment is made, did not work in my case. A couple of weeks after payment, I called to see when I'd receive the machine (I figured I'd have received it by now) and the [Product Manager] was unaware that payment had been made. - Scott Sax
|
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|
| Company:
|
GUERNSEY ARCHITECTURAL SYSTEMS |
Date:
|
2/5/2008 |
| |
|
|
|
| Comment:
|
[Product Manager] is very knowledgeable and overworked. - Russ Kidd
|
|
|
| Company:
|
CLAREVILLE KITCHENS INC |
Date:
|
1/8/2008 |
| |
|
|
|
| Comment:
|
[My buying experience] very good. I highly recommend EX-FACTORY to others. - Joe Oliveira
|
|
|
| Company:
|
WOODSOURCE INC |
Date:
|
12/5/2007 |
| |
|
|
|
| Comment:
|
Original Product Manager was difficult to deal with, but he's gone now, so problem solved. - Steve Johnson
|
|
|
| Company:
|
GRIDWORKS INC. |
Date:
|
12/5/2007 |
| |
|
|
|
| Comment:
|
[The Product Manager] was very professional and easy to work with. We had a fire here; he and company gave us excellent service in our time of need. - Randy Otto
|
|
|
| Company:
|
BAYWOOD INTERIORS LTD. |
Date:
|
11/30/2007 |
| |
|
|
|
| Comment:
|
[My Buying experience] wasy quick, easy and simple. [Also] The machine was received yesterday. Looks great; say thanks to the seller; did an awesome job with the crating/packing. - John D. Lassel
|
|
|
| Company:
|
ALLEN GEAR WORKS |
Date:
|
11/29/2007 |
| |
|
|
|
| Comment:
|
I am very pleased with the sale and handling of my purchase. I will check with EX-FACTORY first for any future needs. - George Allen
|
|
|
| Company:
|
BAYWOOD INTERIORS LTD. |
Date:
|
11/29/2007 |
| |
|
|
|
| Comment:
|
Machine was not as listed. - John D. Lassel [Sales Product Manager followed through with Mr. Lassel and corrected problem. - EX-FACTORY]
|
|
|
| Company:
|
GEOTEX INC |
Date:
|
11/21/2007 |
| |
|
|
|
| Comment:
|
[My Buying Experience] a real pleasure to deal with. You will be the first called for our future equipment needs. - Marcus Blagg
|
|
|
| Company:
|
THE MASTER'S SHOP INC |
Date:
|
11/19/2007 |
| |
|
|
|
| Comment:
|
I bought the Dust Collector as part of a CNC package the [Product Manager] put together for me. He selected because he carried it in stock. It's just a little bit noisier than a similar machine I had already. I was and am extremely pleased with [the Product Manager's] service and with my EX-FACTORY experience overall. He could not have been more helpful. - Amy Bruns
|
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|
| Company:
|
MARIETTA WOOD SUPPLY |
Date:
|
10/30/2007 |
| |
|
|
|
| Comment:
|
I just sent your fax. Since then I got off the phone with the seller. I was told by [the Product Manager] the seller would not drop the price any. The seller called me asking me what price we traded on. I feel like I am being jerked around. I would like to talk to the boss's boss. - Craig Farr
|
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| Company:
|
ARCHITECTURAL WINDOW SYSTEMS |
Date:
|
10/12/2007 |
| |
|
|
|
| Comment:
|
A GOOGLE search took me to EX-FACTORY where I found an easy-to-navigate site; found the exact type of Saw I was looking for and paid a price that made both my boss and me happy. - Steve Wiley
|
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|
| Company:
|
WALNUT HOLLOW FARM INC |
Date:
|
9/18/2007 |
| |
|
|
|
| Comment:
|
I have known [the Product Manager] for a long time. Good person to do business with. - Alan M. Ladd
|
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|
| Company:
|
SYNERGY WOOD PRODUCTS |
Date:
|
9/10/2007 |
| |
|
|
|
| Comment:
|
I was impressed. [Product Manager] treated me fairly and ensured I got the particular piece of equipment I needed. He did the follow-up which is truly appreciated. - Mike Shusterman
|
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| Company:
|
ALTERNATIVE ENERGY SOLUTIONS |
Date:
|
9/1/2007 |
| |
|
|
|
| Comment:
|
Thanks for all of your help with trying to resolve this problem. I was actually talking to my brother, and we will search and remedy the missing screen carriages. There is no reason for you to talk to [the manufacturer] about them. We will only get a few key components from them and probably have a local guy fab some others to cut costs. The main thing for you to make sure it happens is that he Seller holds true to his word of offering me ...$ 1,000 for this hassle. Once again, thanks for helping me. - Eric Kreidermacher
|
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|
| Company:
|
FULLER CABINETS |
Date:
|
8/29/2007 |
| |
|
|
|
| Comment:
|
[My Buying experience..] Great. [The Product Manager] gave me several options for the tool I was looking for, and even waited a few weeks until a better option was available, then called to let me know and arranged the deal over the phone. It was exactly what I was after and the process was painless. Thank You! - Kallin Benson
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| Company:
|
TRIUNE CONSULTING |
Date:
|
7/2/2007 |
| |
|
|
|
| Comment:
|
I looked at the MELTEX and the NORDSON that you have there and will let you know if I find some interest in either one. Your people did such a good job on this one that I really don’t think there is any need to come and inspect any future equipment. They obviously know what they’re doing and take a lot of pride in their work. Thanks and regards - Carl Cucuzza
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| Company:
|
JOHN OLSON & COMPANY |
Date:
|
6/30/2007 |
| |
|
|
|
| Comment:
|
Sorry I did not get back to you sooner. The broken part is really insignificant and easily replaceable. Saturday morning's "did you know this Saw is broken" question from the trucker ends up being 99% false alarm which is very good news. The Saw was well tarped and the trucker was friendly and quite helpful at this end. I managed to locate a friend with a Fork Lift so the unloading ended up going well also. I want to thank the seller for storing the machine through the winter. That was very helpful and much appreciated. I also want to thank everyone for all the help and good service. I am quite happy how everything turned out and do not expect or want any compensation from the seller. I look forward to having the Band Saw completely restored and then looking for some more machines to outfit my shop. If you know or hear of nice machines closer to my home, or anything special I would appreciate hearing from you. Thank you again. - John Olson
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| Company:
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SPACEMAKER FURNITURE FACTORY |
Date:
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6/29/2007 |
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| Comment:
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Hello. I just wanted to tell you how absolutely delighted I am with the professional service I have received from EX-FACTORY with regards to my recent equipment purchases. The [Product Manager] has really done a fantastic job for us in finding exactly what we needed, and facilitating our purchases, deliveries, installations, and even with making repairs to some of the machines we bought. We have found [him] to be extremely knowledgeable about what equipment is best to use to facilitate our manufacturing, and also about who to contact for tooling and repairs. I have been in the woodworking industry for 30 years, during which time I have bought a lot of equipment. I have to say, [Product Manager] is as good as they get as a consultant and facilitator to the woodworking machinery industry. We have a lot of equipment yet to acquire with our modernization project, and we are very grateful to have a representative like [him], and a company like EX-FACTORY to work with. - Jim Vicker
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| Company:
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HADLEY EXHIBITS INC |
Date:
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6/26/2007 |
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| Comment:
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I realized most of your staff were at the Las Vegas show, but it took almost five weeks to get the equipment onto our floor. I took a lot of heat for the delays and the person in our shop knowledgeable of Wide Belt Sanders is on vacation for two weeks. - Norbert Witkowski
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| Company:
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TLC INDUSTRIES INC |
Date:
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6/18/2007 |
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| Comment:
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Easiest purchase I've made. Any questions I had were answered immediately. Will recommend EX-FACTORY to anyone. - Rachel Contreras
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| Company:
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SUNRISE MEDICAL |
Date:
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6/12/2007 |
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| Comment:
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We are very satisfied with our [purchase]. Very professional service. I would purchase again from EX-FACTORY. - Rod Atkins
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| Company:
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POSSESSION POINT WOODWORKING |
Date:
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6/12/2007 |
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| Comment:
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I am happy with my EX-FACTORY purchase. I will probably do more business in the future. - Geoffrey Wirth
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| Company:
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TEXWOOD LIBRARY |
Date:
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6/7/2007 |
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| Comment:
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Never had a problem purchasing from EX-FACTORY. - Don Kovar
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| Company:
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RAMSEY CREEK CABINETS |
Date:
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5/31/2007 |
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| Comment:
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My Buying experience … was fine. - Josh Yoder
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| Company:
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IRWIN SEATING COMPANY |
Date:
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5/15/2007 |
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| Comment:
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I've worked with [the Product Manager] on several projects now. Both the [Product Manager] and team have always been very professional, courteous, and prompt. I would recommend [the Product Manager] and EX-FACTORY to anyone. - Mark Atchison
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| Company:
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CHERRY HILL DESIGNS |
Date:
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5/9/2007 |
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| Comment:
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This was a great buying experience. I will definitely buy from EX-FACTORY in the future. [The Product Manager] went way out of his way to help. - Ian Nelson
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| Company:
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SMI CUSTOM CABINETS AND MILLWORKS |
Date:
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5/1/2007 |
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| Comment:
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It was an easy and pleasurable experience. [The Product Manager] was a good person to work with. I would definitely do it again. - Scott Isley
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| Company:
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THE FINE WOODWORKER LLC |
Date:
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4/27/2007 |
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| Comment:
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Very good experience. I'll definitely will use your services again. Thanks so much. - Alonso Florez
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| Company:
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PIONEER CABINETRY INC |
Date:
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4/19/2007 |
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| Comment:
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Your website was very user-friendly. - Michele Care
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| Company:
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RADEL WOOD PRODUCTS INC. |
Date:
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4/6/2007 |
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| Comment:
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This is my 2nd purchase from EX-FACTORY. I have been satisfied with the overall transaction both times. - Gerald L. Radel
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| Company:
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NOBLE MACHINERY CO INC |
Date:
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3/30/2007 |
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| Comment:
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I enjoyed working with you on both machines. - Kent Noble
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| Company:
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TIMBERLINE LLC |
Date:
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3/22/2007 |
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| Comment:
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[Product Manager] is a great guy. I've known him for years. I hope he just got bad information. - Gary Norberg
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| Company:
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CUSTOM PLYWOOD INC. |
Date:
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3/14/2007 |
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| Comment:
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To date, we've had only one experience purchasing equipment through EX-FACTORY. I was actually skeptical because the process seemed too easy. The purchase was easy and problem-free. We will use EX-FACTORY again. - Roger Ledbetter
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| Company:
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SUPERIOR KILNS |
Date:
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3/12/2007 |
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| Comment:
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We bought a used left-handed SL Rip Saw. They are rare, so selection of used equipment was a benefit to us in this case. The salesman was a pleasure to work with. - Keith Daggett
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| Company:
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SIEGFRIED'S BASEMENT INC |
Date:
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3/2/2007 |
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| Comment:
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Just touching base. I have been informed by [Leasing Company] that EX-FACTORY did indeed make the March payment for our CNC machine. Shane and I appreciate your professionalism in dealing with our concerns and we thank you for following through on the arrangements we agreed upon. -
May this be a terrific year for you and everyone at EX-FACTORY. - Francis Parkman
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| Company:
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EX-FACTORY INC. |
Date:
|
3/1/2007 |
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| Comment:
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Thanks to you guys for all you do to make my life easier! - I just got off the phone with [customer]. He told me to tell you the HOLZMA "HPL 11" looked "Great!" He said you did the best job he has ever seen with the rust repairs and the packing job was "Excellent!". He siad the install is going fantastic that to all of you. - If I missed anybody in Zeeland that was also involved, tell him/her "Thanks", too. - MACO is very excited aobut their new toy and have no regrets with the price they paid. - Bob Bullin, Product Manager
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| Company:
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TOMAX |
Date:
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2/28/2007 |
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| Comment:
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Prior to buying a used Moulder from EX-FACTORY, I wasted several days dealing with other places that sell machinery. Those OTHER SITES listed machinery that were already "sold", didn't return my calls promptly and listed machinery without providing pricing or pictures! EX-FACTORY has the information and staff that lets you make a good purchase.
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| Company:
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KOALITY WOOD PRODUCTS |
Date:
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2/28/2007 |
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| Comment:
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My buing experience… Good. You happened to have what I needed, in my price range, and close enough that I was able to pick it up. - Paul Schmidt
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| Company:
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HOME SHOP |
Date:
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2/27/2007 |
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| Comment:
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I had good satisfaction with the dealer, and it was good equipment. It was what he said. Dealer was good for shipping and handling. - Roman Bontrager
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| Company:
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BENCHMARK CABINETRY |
Date:
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2/26/2007 |
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| Comment:
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My Buying experience was a breeze; very professional. - Terry Haight
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| Company:
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GREAT GARAGE |
Date:
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2/22/2007 |
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| Comment:
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When I called [Product Manager] about a Dust Collector I needed ASAP, he asked for my requirements and started looking right away. Within a week, he had found a Collector perfect for my needs and local so shipping wasn't an issue. Thanks! - John DeGraaf
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| Company:
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TEKNION ROY & BRETON INC |
Date:
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2/21/2007 |
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| Comment:
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My Buying Experience… was not too good. I would never buy again without seeing it, because the machine condition could be worse than described. - Jocelyn Genest
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| Company:
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ALEXANDER FABRICS LLLP |
Date:
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2/20/2007 |
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| Comment:
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I received all the information including the specifications, and photos so we could make the decision to buy the Saw. It was a great experience working with people who know their business. - John Small
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| Company:
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MB MANUFACTURING CORP |
Date:
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2/16/2007 |
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| Comment:
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[Product Manager] was very helpful and expedient. He made the buying experience quick, painless and economical. Excellent person with the seller. - Greg Kelley
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| Company:
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SONROSE CABINETRY |
Date:
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2/14/2007 |
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| Comment:
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My Buying Experience …was handled in a very polite manner; very professional. - Ryan De-Hart
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| Company:
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ALLIED BEARINGS |
Date:
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2/7/2007 |
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| Comment:
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My Buying Experience was… Great - Randall Gardner
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| Company:
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MASONITE INTERNATIONAL CORPORATION |
Date:
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1/26/2007 |
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| Comment:
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My Buying Experience …Worked very well with me. Excellent, would use again. - Frank McGuire
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| Company:
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PRECISION HARDWOOD PRODUCTS, INC. |
Date:
|
1/22/2007 |
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| Comment:
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My Buying Experience …overall very positive… [Product Manager's] response to my inquiries were very timely and clear, making my experience pleasant. I look forward to future business with EX-FACTORY. - Peter Simon
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| Company:
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BILL MARKLE CABINETS |
Date:
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1/9/2007 |
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| Comment:
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My Buying experience… Good - Thanks. - Bill Markle
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| Company:
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SUMMERVILLE COLLISION CENTER |
Date:
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1/8/2007 |
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| Comment:
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[My Buying experience] but I'd just inquire a little more next time and stress my desires harder. Would use you again; no problem. - Bud Turnbaugh
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| Company:
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Date:
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1/4/2007 |
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| Comment:
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Smooth transition on all the necessary steps of placing an order. - Michael Dasilva
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| Company:
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Chris Hahn |
Date:
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12/27/2006 |
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| Comment:
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We purchased a CNC Machine that we visited and operated prior to sale. The staff was professional and knowledgeable. We are very pleased with our purchase. - Chris Hahn
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| Company:
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ANFINSON LUMBER SALES |
Date:
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12/21/2006 |
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| Comment:
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My Buying experience… went very well. Any and all questions about the product were answered promptly. No hassle on our end to get shipment. It was all very straight forward. - Gary Mathis
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| Company:
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KIRK'S CABINETS |
Date:
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12/6/2006 |
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| Comment:
|
My Buying experience… a very good 1st experience. [Product Manager] made it so easy. I will do it again. Thanks. - Kirk Cortopassi
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| Company:
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BILLINGS CARPENTRY & CONSTRUCTION |
Date:
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11/30/2006 |
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| Comment:
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Friendly service, delivered promptly, decent price. - Bjorn Billings
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| Company:
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DAECO BUILDERS INC |
Date:
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11/21/2006 |
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| Comment:
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My Buying experience… All things went well. - Jim Shipaila
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| Company:
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NORTH EAST HARDWOOD FLOORING INC |
Date:
|
11/7/2006 |
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| Comment:
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Purchasing machinery became easy. I didn't know what I was really looking for, but [Product Manager] steered me in the right direction and within my budget, and recommended machinery for my application in my factory. A pleasure discussing machinery needs with someone knowledgeable. - Jim Skeldon, President.
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| Company:
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HOME SHOP |
Date:
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11/2/2006 |
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| Comment:
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My only comment is that the crating of the item from the seller was poor at best. Perhaps there is a way to ensure more protection via an additional fee or something. - Robert Niles
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| Company:
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GOODWIN SBO |
Date:
|
10/26/2006 |
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| Comment:
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My Buying Experience was: Smooth. - Don Thompson, Plant Manager
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| Company:
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CANYON CUSTOM INC |
Date:
|
10/26/2006 |
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| Comment:
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[Product Manager] is a great guy to work with, prompt, fair and to the point. - Marty Clark, Plant Manager
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| Company:
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WHITFIELD FENCE |
Date:
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10/6/2006 |
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| Comment:
|
My Buying experience… good! - Ralph Whitfield
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| Company:
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WOODGRAIN MILLWORK INC |
Date:
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9/19/2006 |
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| Comment:
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My Buying Experience: was straight forward, non-complicated and smooth as a babies behind. - Don Walker
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| Company:
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MANUFACTURERS CHEMICAL, LP |
Date:
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9/13/2006 |
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| Comment:
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Product description was incorrect [no fault of EX-FACTORY, seller's fault] and the small piece of equipment was of no value to me. EX-FACTORY recognized a bad situation and issued a fair credit to cover my loss. - Mike Dyer, Product Manager
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| Company:
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AMERICAN WOODS INC |
Date:
|
9/12/2006 |
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| Comment:
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EX-FACTORY allowed us to buy used instead of new. If we had to go out and fax and find a certain piece of machinery that someone actually wanted to sell and in fair condition, we would spend a lot of our money and time which in turn would not make it feasible to buy used. - Ed Hippen, Plant Manager
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| Company:
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LIBERTYVILLE CABINETRY |
Date:
|
9/12/2006 |
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| Comment:
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My Buying Experience was: Fast and Easy. - William Adamczyk, President
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| Company:
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CUSTOM ENTRYWAYS AND MILLWORK |
Date:
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9/12/2006 |
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| Comment:
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This was the second purchase we made from EX-FACTORY. Both went very well. We had no problems at all. EX-FACTORY setup all of the freight and the cost was lower than we expected. We will buy again. - Bob McVicker
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| Company:
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ADVANCED COMMERCIAL CONTRACTING |
Date:
|
9/11/2006 |
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| Comment:
|
[Product Manager] was very professional and helpful with information on the items we ordered. I wouldn't hesitate to call him the next time I need an item he sells. - Rich Simoneaux, Purchasing Manager
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| Company:
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MCDANIEL HARDWOOD PRODUCTS |
Date:
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9/11/2006 |
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| Comment:
|
I've made 2 purchases from EX-FACTORY and I'm very happy with both. I've found your team to be very helpful. Thank you. - David Hoffman, Plant Manager
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| Company:
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N/A - www.woodweb.com Cabinetmaking Forum |
Date:
|
9/1/2006 |
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| Comment:
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bob higgins-steele 9/1 [ #2 -- Re: Looking for good vertical panel saw around 10k ] Try EX-FACTORY. I don't remember their URL but if you google them will come up quickly. Make sure you see the machine if you get serious. Buying on line sight unseen can be risky. (Ask me).
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| Company:
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NH HISTORIC SASH & WINDOWS |
Date:
|
8/25/2006 |
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| Comment:
|
Took a lovely ride 6-hour to [Seller's] haven in the Catskills yesterday…and found that the NORTHFIELD 16" Jointer is nearly flawless and is just what I need…so I told Pete that I wanted it; we agreed that he would ready it for shipping right after Labor Day. I will contact Con-Way carriers for a quote. He is a conscientious fellow and we discussed the palleting and crating in great detail; I also had a confirmation from Jeff Mahacek at NORTHFIELD about how to secure the machine for the shipping. From my end, it would be fine to remit [Seller] his share of the funds I sent you.
Thank you for keeping me in the loop on the Jointers and being patient with our decision-making process; we were ready at the right time to jump on what we wanted, and we feel we got a dream machine: low hours, only two owners, great care and condition. EX-FACTORY rated it only as 3.5 paws out of 5, which after seeing it I'd say is low!
Please know of my appreciation; I will expect the machine here in NH in mid-September and e-mail you a happy shot of the thing in its new home!
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| Company:
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ROYAL PALM CLOSET DESIGN INC |
Date:
|
8/3/2006 |
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| Comment:
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The people at EX-FACTORY were first rate. They all worked hard to keep the small bumps in the road small. [Product Manager] and [Leasing Consultant] worked tirelessly to make all the transactions smooth and accurate. - Matt Oelrich
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| Company:
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CELINA BOARD OF EDUCATION |
Date:
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7/24/2006 |
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| Comment:
|
EX-FACTORY made buying my Edge Sander hassle-free. Would recommend to anybody. - Todd Topp
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| Company:
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SIGNATURE STORE FIXTURES |
Date:
|
7/18/2006 |
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| Comment:
|
The staff at EX-FACTORY were very knowledgeable, helpful and answered my questions with ease. Very impressed with the facilities and the friendliness of the staff. The deal worked out great. Thanks! - Mario Grilli
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| Company:
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ARCHITECTURAL STAIRWAYS INC |
Date:
|
7/13/2006 |
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| Comment:
|
[Product Manager] was very diligent and responsive to our inquiries. His product knowledge is excellent and I love an honest salesman! - Ralph Kemker, President
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| Company:
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MASTERS WOODWORKING LLC |
Date:
|
7/7/2006 |
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| Comment:
|
My buying experience with EX-FACTORY was excellent. My trip to the warehouse in Zeeland, MI was an even better exerience. The people there were very helpful and professional. Thank you. - Corey Masters, Partner
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| Company:
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MID WESTERN MOULDINGS |
Date:
|
7/6/2006 |
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| Comment:
|
Large selection of equipment, easy to use web site, friendly sale staff, quick shipping. - Mike Chapman, Owner
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| Company:
|
JOHNSTON TOMBIGEE FURNITURE |
Date:
|
7/3/2006 |
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| Comment:
|
Buying used equipment of this nature is a bit scary. Your people were very confident and reassuring. Thanks. - Duke Berry, Operations Manager
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| Company:
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GREGORY BROTHERS MANUFACTURING |
Date:
|
6/19/2006 |
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| Comment:
|
[Product Manager] was very helpful.
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| Company:
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FURNITURE ELITE LTD |
Date:
|
6/14/2006 |
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| Comment:
|
Please let me say that speaking with some of the category managers have been educative and rewarding. From [Product Manager 1] I learnt for the 1st time that I needed two types of Sanders (a) A Drum Sander and (b) a Profile Sander. He emphasised that the Louvers/Staves are difficult to sand hence the need for a Profile Sander. From him I also learnt that the SILVER Brand is a Chinese Product. I don't want a Chinese machine if I can get a German/European or American machine. From [Product Manager 2] I learnt that the MEREEN JOHNSON is the top Brand in Rip Saws. He also educated me on how many hours the various Rip Saws are designed to work. Even though I want to start a Shutter line with a capacity for 200-300 Shutters a day my Rip Saw, Kiln and Sanders should be able to accommodate 500 doors or more because if you make Shutters you will definitely get orders to make windows and panel doors or half panel shutters doors and windows. This was why I asked Kola to buy the Moulder Sander from the Auction site.
I have visited a lot of Shutter Websites on the internet no Shutter company is doing Shutters alone they all do ancilliary products like windows, partitions, doors e.t.c. I want to do the same thing which is why my Multi Rip, my Sander and Kiln Dryer should be able to accommodate more than 200 shutters per day. - From [Product Manager 3] I learnt that the WEINIG Moulder is the top of the gang. He also told me that a transformer is a cheaper and more reliable way to meet my electrical specifications of 50 cycles. - Speaking with [Product Manager 4] I learnt that I could build the storage or shed for drying the wood myself and save on cost by buying just the boiler.
All these and more were questions that I needed to answer. They were kind enough to oblige me. After speaking with them all I came to the conclusion that the following machines are what I need to start a shutter line: 1. Kiln Dryer; 2. Multi Rip; 3. Moulder; 4. Crosscut; 5. Sanders; 6. Tenoner Mortiser; 7. Chamfer Machine; 8. Assembly Table/Clamp/Crimp.
[Product Manager 5], please let me emphasise that without the category managers input I will not have come this far with understanding the machineries that will be best suited for me. At this stage I am not concerned with discounting I just want to make sure I get the right equipments. Discount will come later after I have chosen the machines that I think will serve me best.
Finally, let me say that I meant no harm in speaking with your colleaques which was why I usually introduced myself and then mention to them that you are aware of my enquires. Speaking with them have helped in crystalising some of the options before me I now know which Moulder, Multi Rip, Under Cut and Chamfer Machine I want. I am yet to make up my mind on the Sanders, Kiln Dryer, Tenoner/Mortiser and Clamp/Crimp and Assembly Table. So please kindly go ahead and make your recommendations and suggestions on these four items. - I thank you for everything. - David Binitie
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| Company:
|
PINE-MANZANITA |
Date:
|
6/13/2006 |
| |
|
|
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| Comment:
|
We've finally taken delivery of both machines and the packing on both were great. It took 3 different cranes to get that ANDI out of the container and everybody finally left here at 4:00 am this morning
after an entire night of pulling and yanking. - Thanks for the tooling. Like Christmas all over! - Lance Lerman
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| Company:
|
J-ROD DISPLAY DESIGN LTD |
Date:
|
6/12/2006 |
| |
|
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| Comment:
|
My Buying Experience: Was excellent. My sales person was/is a true professional. His follow-up was great and he returned my emails and phone calls promptly. He was also very sincere with advice to which machines to purchase. We would definitely purchase again. - Elizabeth Rodriguez, Director of Operations
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| Company:
|
|
Date:
|
6/2/2006 |
| |
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| Comment:
|
Your firm's brokering of the payment process meant I had to travel to the Seller's location only once and without risk if the machine proved unsuitable. - Albert Treadwell
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| Company:
|
ROADRUNNER FURNITURE & SHUTTERS |
Date:
|
6/2/2006 |
| |
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|
| Comment:
|
Little or no follow-up after the sale. Two weeks after the sale we still did not know shipping status of the equipment. When I quit trying with the Product Manager and called your transportation manager, I received an immediate answer and a follow-up call the next day. Kudos to them and their concern! - Walt Shuck - President
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| Company:
|
MIDWEST CYPRESS |
Date:
|
6/1/2006 |
| |
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| Comment:
|
Thank you! I will let my friends know you guys stand behind stuff. - Jim Guffey
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| Company:
|
DIVERSIFIED RACK AND SHELVING |
Date:
|
6/1/2006 |
| |
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| Comment:
|
My Buying Experience: Was a smooth transaction. We will be looking at EX-FACTORY first, for any of our future needs. Thank you. - Dennis Berrien, Owner
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| Company:
|
JM LANES WOODWORKING |
Date:
|
6/1/2006 |
| |
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| Comment:
|
Good choice of machines. I liked the Auction-type of bidding sale. Would purchase from EX-FACTORY again.
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| Company:
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IRWIN SEATING |
Date:
|
4/27/2006 |
| |
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| Comment:
|
It's nice to have you in the area [EXF: They visited our Warehouse in Zeeland, MI] so we can come view and try out the equipment. - Ron Gangwer, Purchasing Manager
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| Company:
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EGGERS INDUSTRIES |
Date:
|
4/27/2006 |
| |
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| Comment:
|
My Buying Experience Was: Terrible. - Mike Bauman, Manufacturing Serviceman
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| Company:
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UNIQUE WOODCRAFTERS |
Date:
|
4/27/2006 |
| |
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| Comment:
|
My Buying Experience: was not without difficulties or downtime, but [Product Manager] always answered his telephone and did everything in his power to fix the problems and get us up and running. I would say [Product Manager] is a true gentleman, and both he and the EX-FACTORY team are a credit to the industry. - Tim Keller, Owner
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| Company:
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SKYLINE HOMES |
Date:
|
4/26/2006 |
| |
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| Comment:
|
EX-FACTORY's purchase policy and SKYLINE's purchase policy clashed. We sent a company rep. to warehouse to check machine. Warehouse Manager at Zeeland was very helpful. [Product Manager] was also helpful, considering the time zone difference. - Dave Arment,
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| Company:
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PACIFIC FIR LUMBER |
Date:
|
4/25/2006 |
| |
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| Comment:
|
EX-FACTORY is very knowledgeable of the products offered. That, along with being customer oriented makes the buying process of tools and/or equipment easy. Thank you for that and I look forward to doing business in the future. - Steven Stone, Plant Manager
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| Company:
|
SALEM CUSTOM CABINETS INC |
Date:
|
4/25/2006 |
| |
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| Comment:
|
My Buying Experience: Is still incomplete after almost 3 months after machine purchase. - Greg Puckett, Owner [EX-FACTORY: Parts were shipped to Customer afterwards.]
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| Company:
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KASWOOD DEVELOPMENTS |
Date:
|
4/20/2006 |
| |
|
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| Comment:
|
I was apprehensive about buying a used piece of equipment without seeing it first, but everything turned out very well, from the purchasing process to shipping. Thank You. - Nettie Dueck, Co-Owner
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| Company:
|
DAVE'S WOODSHIP LLC |
Date:
|
4/20/2006 |
| |
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| Comment:
|
Everything went smoothly. There were no warranties; his description was exact. I received everything that was supposed to come with the machine. It was not damaged.
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| Company:
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A & J BUILDING DESIGN |
Date:
|
4/18/2006 |
| |
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| Comment:
|
Thanks! - Sally Hubert
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| Company:
|
PACIFIC FIR LUMBER |
Date:
|
4/17/2006 |
| |
|
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|
| Comment:
|
The LINDE was delivered yesterday afternoon. Sorry I did not get back to you then. Had a family emergency and left the office. I thank you for your prompt attention to our account. It has been great doing business with you and your company. We will be keeping our eyes on your site for future purchases. - Steven Stone
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| Company:
|
MAGNOLIA HILL FARM |
Date:
|
4/13/2006 |
| |
|
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| Comment:
|
To h___ with "Ebay"! - Mark Eckler
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| Company:
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SHAW WOOD INDUSTRIES LIMITED |
Date:
|
3/1/2006 |
| |
|
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|
| Comment:
|
I am [responding] to the customer comment package I recently received via mail. - I have decided to use a letter style reply as I only purchased two small MERLIN Sanding Tools from your company. I suppose my overall experience would have been better detailed if I were to buy a larger piece of equipment from you and thus would of allowed me to utilize the "full blown" comment card. - I first experienced EX-FACTORY at the Woodworking and Machinery Supply Show in Toronto. I met [the Product Manager] at your booth where I was greeted with a smile and lots of free samples! [The Product Manager] was above and beyond the call of duty. I was quick to notice her expertise in the field and was delighted to meet with her and to review the new products available at the show. - From the time I placed my order, til the time I received it in our factory, the ordering process went very smooth and professional. [The Product Manager] continuously followed-up with me and tracked my order throughout the entire shipping process. - Now that I am on your email mailing list, I get updates on all the new and used equipment available from EX-FACTORY - I keep a close eye on this and when I see something that might interest my MRO Buyer, I let him know right away. Keep them coming. One of these days you'll rope us in! - My experience with EX-FACTORY was Top Notch. - If you deal with your customers who spend thousands of dollars the same way you deal with my …$ 84 order, I can't wait to buy more equipment from your company. - Keep up the great work and please pass along my gratitude to [The Product Manager] for a job well done. - Chris J. McBride
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| Company:
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PURPLEHEART ARMOURY |
Date:
|
2/27/2006 |
| |
|
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| Comment:
|
EX-FACTORY provides an excellent range of products from low end to high end, so you can invest according to your budget and company size. - Christian Darce
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| Company:
|
CUSTOM HANDCRAFTED FURNISHINGS |
Date:
|
2/16/2006 |
| |
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| Comment:
|
My Buying experience… was smooth, trouble-free. - Product represented accurately. Condition listed as excellent. Product plugged in and works without problems. Arrived clean as described. - Chris Fossett
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| Company:
|
PROGRESSIVE CABINETS, INC. |
Date:
|
2/7/2006 |
| |
|
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| Comment:
|
My Buying experience… w/EX-FACTORY was successful. Clarification to original descriptin was quick and accurate, will use EX-FACTORY again. - Bill Weaver
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| Company:
|
HIGH PLAINS WOOD PRODUCTS LLC |
Date:
|
2/7/2006 |
| |
|
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| Comment:
|
My Buying experience… Great company, great experience. We'll be back.
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| Company:
|
COCHRAN LUMBER & MILLWORK INC |
Date:
|
2/1/2006 |
| |
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| Comment:
|
My Buying experience … was good largely due to [The Product Manager's] attention to detail. - Mark Cochran
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| Company:
|
COMPOSITE ARMOR INC |
Date:
|
1/31/2006 |
| |
|
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|
| Comment:
|
Great web site; easy to check out equipment. - Bill O'Grady
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| Company:
|
Private Party |
Date:
|
1/30/2006 |
| |
|
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|
| Comment:
|
This is my second purchase from EX-FACTORY. Both experiences were a pleasure. Your people are knowledgable and friendly and eager to provide the information I needed to make my purchasing decision. - Alexander Tallman
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| Company:
|
SUPERIOR WOOD COMPONENTS INC |
Date:
|
1/27/2006 |
| |
|
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| Comment:
|
My Buying experience… was very easy-going and stress-free. Negotiating was handled profesionally and promptly. - Bury Brown, President
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| Company:
|
AMARILLO CUSTOM CABINETS |
Date:
|
1/16/2006 |
| |
|
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| Comment:
|
[The Product Manager has] awesome knowledge, feedback and response. My Pleasure! - Kenneth Smart
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| Company:
|
PLAY MART INC |
Date:
|
1/16/2006 |
| |
|
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| Comment:
|
My Buying experience… was overall wonderful. [The Product Manager] provided excellent customer service making the whole ordering experience go very smoothly from start-to-finish. She was there to answer all questions and make sure that we were happy. - Wendy Holsinger
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| Company:
|
MCCOOL MILWORKS |
Date:
|
1/12/2006 |
| |
|
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| Comment:
|
On major purchases such as this, I would like to see terms available that protect the buyer in the event major components are damaged and/or missing. The seller misrepresented the machine by not having it operational. We incurred 10% of sales price in additional cost and have been delayed installing over 45 days as a result. - Scott McCool
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| Company:
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M & S FINISH CARPENTRY LLC |
Date:
|
1/9/2006 |
| |
|
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|
| Comment:
|
My Buying experience… some parts are missing, but I haven't had time to find out what all is gone. The [machine] is in excellent condition. The only problem was that was the shiipper never called 24 hours prior to delivery (as stated in the paperwork), so it took a little more work to get it to my shop. Shipper left machine at a storage/transfer company. - All in all I guess things could have gone a little better, but that won't stop me from considering EX-FACTORY next time I need something. - Mark Kummer
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| Company:
|
UPPER CANADA WOODWORK |
Date:
|
1/5/2006 |
| |
|
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| Comment:
|
The [machines] I got were what I expected and more. The fence on the Shaper is as good as and larger, [as found on] more expensive units. The Moulder works incredibly well. When I showed a friend the quality of the mouldings he was very impressed. - Henry Mostert
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| Company:
|
HON COMPANY |
Date:
|
12/27/2005 |
| |
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| Comment:
|
My Buying experience… was enjoyable. - Charles Watts
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| Company:
|
BSG INC |
Date:
|
12/22/2005 |
| |
|
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| Comment:
|
Machine was OK (brand new); user manual, tooling, other parts missing and never supplied by manufacturer. - Raymond Mailhot
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| Company:
|
Private Sale |
Date:
|
12/16/2005 |
| |
|
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|
| Comment:
|
My Buying experience… an easy transaction - [Product Manager] was great and returned my calls promptly. I am happy with the Saw and feel I paid a fair price. - David Wagstaff
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| Company:
|
KILTY PACKAGING |
Date:
|
12/16/2005 |
| |
|
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|
| Comment:
|
My Buying experience… Above Average - David McCarthy
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| Company:
|
CARVER CREEK ENTERPIRSES INC |
Date:
|
12/13/2005 |
| |
|
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|
| Comment:
|
I would not believe how easy it was to not only get the unit we needed, but also the purchasing process. Everything was handled in a very professional manner. - Don Dean
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|
| Company:
|
D & G WOOD PRODUCTS |
Date:
|
11/30/2005 |
| |
|
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|
| Comment:
|
In dealing with EX-FACTORY, I felt the salesman was well informed to my needs and gave considerable help in locating equipment for us. This is the second time I've purchased equipment from you and have been well pleased! - Donald Nesmith
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|
| Company:
|
C R BRATTON INC |
Date:
|
11/29/2005 |
| |
|
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|
| Comment:
|
Front end of the transaction was good. After I paid for the equipment, everything went to h___ [with one machine]. - Compressor was as advertised and is nice. - Charles Bratton
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|
| Company:
|
COLLIER WOODWORKING INC |
Date:
|
11/22/2005 |
| |
|
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|
| Comment:
|
My Buying experience… was simple with EX-FACTORY. All of the shopping is online so I could look at machines without pressure and then contact an agent. - Brent Collier
|
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|
| Company:
|
TRIM LINE CABINETS |
Date:
|
11/22/2005 |
| |
|
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|
| Comment:
|
Thank You! - M.A. Crook
|
|
|
| Company:
|
ATLANTIC SHUTTERS SYSTEMS |
Date:
|
11/21/2005 |
| |
|
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|
| Comment:
|
We have purchased several pieces of equipment from EX-FACTORY. Always have received great service and products. We plan to use EX-FACTORY in the future - Craig Carmichael, Plant Manager
|
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|
| Company:
|
BRAIMAR WOOD INNOVATIONS |
Date:
|
11/21/2005 |
| |
|
|
|
| Comment:
|
I would highly recommend EX-FACTORY to anyone looking to buy a used piece of equipment. - Brian Roe
|
|
|
| Company:
|
GREENLINE FOREST PRODUCTS LTD |
Date:
|
11/21/2005 |
| |
|
|
|
| Comment:
|
The purchase of this [Equipment] was very bad. [The Product Manager] never called back, and if it was not for [a person] in the office, we would have never gotten the [unit] running. It was a very disappointing purchase and has impacted future purchases unless it is resolved. - Randy Mikals
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|
| Company:
|
COOPER CUSTOM CABINETS |
Date:
|
11/18/2005 |
| |
|
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|
| Comment:
|
[Product Manager] was very nice to work with; very accommodating to the process and had very good follow-up. - Hank Desaix
|
|
|
| Company:
|
THE BUTLER DID IT |
Date:
|
11/15/2005 |
| |
|
|
|
| Comment:
|
There were several problems with my order. The biggest being damaged parts, but the [Product Managers] worked fast and hard and resolved all the issues, all the while staying in touch with me and keeping me updated. - Raymond Butler
|
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|
| Company:
|
MID-AMERICA CABINETS INC |
Date:
|
11/9/2005 |
| |
|
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|
| Comment:
|
[Product Manager] makes the buying experience fun. - Rob Sample
|
|
|
| Company:
|
THE CLOSET MAN CO. |
Date:
|
11/7/2005 |
| |
|
|
|
| Comment:
|
In the beginning, the experience was great. The [Product Manager] processed the order promptly and helped us get the payment to him and freight driver. After we called to get the missing part & manual, the experience greatly deteriorated. Our issue is still unresolved and it appears [the Product Manager] is no longer willing to fix it. This is definitely affecting our decision to use you again. Issue still unresolved [at time of this comment]. - Mark Davies
|
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|
| Company:
|
WILSONART INTERNATIONAL INC |
Date:
|
11/3/2005 |
| |
|
|
|
| Comment:
|
Product Manager was exceptionally helpful. - Gary Green
|
|
|
| Company:
|
AK MACHINERY |
Date:
|
11/3/2005 |
| |
|
|
|
| Comment:
|
[My buying experience …] Very Good! - Andy Weiss
|
|
|
| Company:
|
CASHWELL CONSTRUCTION |
Date:
|
11/3/2005 |
| |
|
|
|
| Comment:
|
I'm a small company and [the Product Manager] walked me through the process of purchasing my 1st Edgebander. Thanks. - Joe Cashwell
|
|
|
| Company:
|
RHINELANDER DOOR & MILLWORK INC |
Date:
|
10/18/2005 |
| |
|
|
|
| Comment:
|
I was well satisfied with the quality of the equipment that was offered by EX-FACTORY. I would call them again for our company's other equipment needs. Thanks again. - Jeffrey Hanke
|
|
|
| Company:
|
ECOF MANUFACTURING LTD. |
Date:
|
10/17/2005 |
| |
|
|
|
| Comment:
|
My overall experience with people at EX-FACTORY was good, and I was surprised at their product knowledge.
|
|
|
| Company:
|
LINN MILLWORK COMPANY INC |
Date:
|
10/14/2005 |
| |
|
|
|
| Comment:
|
Representatives are very prompt in their replies to various questions; if in an unknown area, they promptly sought out an expert or provided the updated information. - Rich Koehn
|
|
|
| Company:
|
NAVAJO MANUFACTURING |
Date:
|
10/5/2005 |
| |
|
|
|
| Comment:
|
My Buying Experience was … easy and hassle free; paperwork was simple and accurate. - David Buckmaster
|
|
|
| Company:
|
PALLISER FURNITURE |
Date:
|
10/4/2005 |
| |
|
|
|
| Comment:
|
Freight & Logistics Manager is excellent! - Gerhardt Heidebrecht
|
|
|
| Company:
|
AMERS CUSTOM WOODWORKS |
Date:
|
9/20/2005 |
| |
|
|
|
| Comment:
|
My Buying Experience was … very professional, friendly; good prices. - Ashraf Abusfieh
|
|
|
| Company:
|
HAMMERDOWN WOOD PRODUCTS |
Date:
|
9/15/2005 |
| |
|
|
|
| Comment:
|
I bought this Saw while I was traveling on the road. I only talked to EX-FACTORY a few times and when I returned home it was there. - Stacy Hunt, HAMMERDOWN WOOD PRODUCTS
|
|
|
| Company:
|
HOME SHOP |
Date:
|
9/15/2005 |
| |
|
|
|
| Comment:
|
JUST A QUICK NOTE TO LET YOU KNOW THAT THE MORTISER ARRIVED TODAY, SEPTEMBER 28th IN PERFECT CONDITION. IT HAD A VERY GOOD RIDE WITH FEDEX! POSITIVE FEEDBACK HAS BEEN LEFT FOR YOU…. THANK YOU FOR AN EXCELLENT TRANSACTION. THANK YOU. - Ron Baxter
|
|
|
| Company:
|
MADERAS TROPICALES SA |
Date:
|
9/12/2005 |
| |
|
|
|
| Comment:
|
Greetings from Guatemala! Our ORMA Press is working fine and we are back for some more equipment! - Nicholas Dorion
|
|
|
| Company:
|
J M CUSTOM CABINETS |
Date:
|
9/6/2005 |
| |
|
|
|
| Comment:
|
My Buying experience… was quick and friendly with no hassle. With a growing business, the last thing I need to deal with is a problem with my equipment. I will definitely buy more from EX-FACTORY for the excellent service. - Mike Payne
|
|
|
| Company:
|
INNOVATIVE WOODWORKS |
Date:
|
9/2/2005 |
| |
|
|
|
| Comment:
|
Equipment was fine, but sellers [original owners] got away with a few misleading info.: Parts missing, machines not put back together correctly after being painted, etc. - Will Phillips
|
|
|
| Company:
|
MEHITABEL INC |
Date:
|
9/2/2005 |
| |
|
|
|
| Comment:
|
In behalf of MEHITABEL INC, we would like to thank the technical and logistics support given by EX-FACTORY. - Your service is good and very supportive. Rest assured that everytime we will buy a new equipment we will surf your website. - Jerome Jao
|
|
|
| Company:
|
TRIMCO FINISH INC |
Date:
|
8/25/2005 |
| |
|
|
|
| Comment:
|
The person I negotiated my deal with came back to me after the fact and told me he could not sell it to me for the amount we agreed upon. (Why negotiate a price if he's going to be overridden by someone else.) - Mark Louvier
|
|
|
| Company:
|
MOSTRAVOS MOULDINGS AND MILLWORK, INC |
Date:
|
8/25/2005 |
| |
|
|
|
| Comment:
|
My Buying Experience was… Great. - Kyle Copeland
|
|
|
| Company:
|
VINYL MOLDINGS INC |
Date:
|
8/22/2005 |
| |
|
|
|
| Comment:
|
Thanks for your help. All is fine. Saw was off-loaded and sent last week. - Herb and Mary
|
|
|
| Company:
|
SHEPHERDSVILLE WOODCRAFTERS |
Date:
|
8/16/2005 |
| |
|
|
|
| Comment:
|
Sales staff was friendly and helpful in working with seller and buyer to satisfactory outcome. - Neil Dorbecker
|
|
|
| Company:
|
THE CABINET GUY |
Date:
|
8/16/2005 |
| |
|
|
|
| Comment:
|
[My Buying Experience was] Very Good; would recommend EX-FACTORY to all buyers of new or used equipment. Thank You. - Bryon
|
|
|
| Company:
|
FIELDCREST CABINETS |
Date:
|
8/5/2005 |
| |
|
|
|
| Comment:
|
My Buying experience… was bad. I've been in this business for 40 years and bought a lot of machinery & will buy a lot more. Why buy from EX-FACTORY when there are so many good dealers that do what they say they will do. - Wayne Field
[Note: The Product Manager for this transaction is no longer employed at EX-FACTORY.]
|
|
|
| Company:
|
WINDSOR ARCHITECTURAL WOODWORKING |
Date:
|
7/29/2005 |
| |
|
|
|
| Comment:
|
I purchased a TIMESAVER at the show in Las Vegas. [Product Manager] asked me to wire transfer [funds] on Monday. I did. To this date I still do not have machine! I got constant stories as to why from Shipper. - Marshall Mazzarella
|
|
|
| Company:
|
SOMMERS MILLWORK |
Date:
|
7/28/2005 |
| |
|
|
|
| Comment:
|
[My Buying Experience] was smooth. We had been looking for this piece of equipment for a long time and were very pleased to find it on your website. I made a call and had it bought. That's cool. Thanks, Mark Sommers
|
|
|
| Company:
|
FIXTURE WORLD |
Date:
|
6/27/2005 |
| |
|
|
|
| Comment:
|
I have sold and purchased equipment through EX-FACTORY. Both experiences exceeded expectations. - Our experiences with EX-FACTORY have been excellent; in fact, we are in process of searching for two additional pieces of equipment using your web site. - Barth Barnhart
|
|
|
| Company:
|
WILSON AUDIO SPECIALTIES |
Date:
|
6/21/2005 |
| |
|
|
|
| Comment:
|
Just wanted to thank you for your efforts in selling our KOMO machine. You are a real pro to work with and we are pleased with what you were able to do for us. I'll let you know next time we need to move another machine. It was a pleasure doing business with you and EX-FACTORY. - Trent Workman
|
|
|
| Company:
|
ATLANTIC NEON |
Date:
|
6/16/2005 |
| |
|
|
|
| Comment:
|
Excellent buying process with no problems or surprises. We will be using your service as our needs change.
|
|
|
| Company:
|
DIVERSIFIED EQUIPMENT |
Date:
|
6/9/2005 |
| |
|
|
|
| Comment:
|
Thanks for the quick attention to this. - Tony
|
|
|
| Company:
|
HOME GROWN LUMBER |
Date:
|
6/8/2005 |
| |
|
|
|
| Comment:
|
Once everything got rolling, it went very smooth; received machine within (4) days cross-country. Great service - always reached representative.
|
|
|
| Company:
|
TARKETT HARDWOODS |
Date:
|
6/8/2005 |
| |
|
|
|
| Comment:
|
My buying experience was very professional. The Product Manager was friendly and very helpful. The purchase went very smoothly. - George King
|
|
|
| Company:
|
TINGLEY MOULDING CO |
Date:
|
6/8/2005 |
| |
|
|
|
| Comment:
|
A few months back I bought a 36 inch wide belt sander thru you. I finally got it installed in my shop a have used it for about a month now. WORKS GREAT!!!! - Scott Tingley
|
|
|
| Company:
|
KARSTEN HOMES OF TEXAS LTD |
Date:
|
6/7/2005 |
| |
|
|
|
| Comment:
|
My Buying experience... started with a sudden need for a Vertical Panel Saw. The other sources I found had an inadequate selection of equipment. Once I identified the Saw I wanted, EX-FACTORY handled the rest of the process with efficient, professional service. - Scott Isom
|
|
|
| Company:
|
FLEXCEL-FORDSVILLE |
Date:
|
6/2/2005 |
| |
|
|
|
| Comment:
|
Overall positive experience. Questions were answered or information received promptly. Good price and reasonable lead time for new equipment. - Michael L. Nowery
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| Company:
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CONSTRUCTION SERVICE ASSOCIATES |
Date:
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6/2/2005 |
| |
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| Comment:
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Hope all is well with you. Seems that EX-FACTORY is growing in all directions.
We recently bought a small compressor thru [your Product Manager] - good fellow to do business with and the product is nice too! - Michael Cohan
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| Company:
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THOS MOSER CABINET MAKERS |
Date:
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6/1/2005 |
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| Comment:
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I usually check EX-FACTORY first when looking for equipment because of the wide variety and the value of products. - Rick Foss
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| Company:
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HUDSON SOLID SURFACE INTL. LLC |
Date:
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5/26/2005 |
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| Comment:
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Nice people to work with, prompt and professional. - Mike Nickell
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| Company:
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HIMMELBERGER-HARRISON MFG CO |
Date:
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5/25/2005 |
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| Comment:
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Had what I wanted at a price I could afford to pay. - Terrell Daly
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| Company:
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KING CUSTOM CABINETS |
Date:
|
5/17/2005 |
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| Comment:
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My Buying experience... was essentially good. It just took so much longer to get here than I was told - almost 1-1/2 weeks later. Otherwise, it was simple and easy to buy and a satisfying experience. - Gary Bossler
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| Company:
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K-K WOODWORKING |
Date:
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5/17/2005 |
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| Comment:
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To a small shop like mine, getting the tool or piece of equiment is much, much more important than any one trying to make me feel good. I have $2,300 tied up for 20 days and still no tool (where is WALDO). - Kevin Riese
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| Company:
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PALLISER FURNITURE |
Date:
|
5/17/2005 |
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| Comment:
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Communication is key. If there's a problem and the delivery is late, give us a call. [Your Freight/Logistics Manager at EX-FACTORY] was excellent to work with; he would call and ask if all initial questions had been answered. He took care of machine dismantling, best prices, etc. and shipping. - Gerhardt Heidebrecht
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| Company:
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MAYA DESIGN INC |
Date:
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5/10/2005 |
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| Comment:
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As a small Buyer, I got a good value for my money. - David Digrandi
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| Company:
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WOODCARVER |
Date:
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5/10/2005 |
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| Comment:
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My bid was submitted. In the end I was the only one who bid on the machine so it was straight forward. I picked up the Band Saw myself and had no problems. Overall, it was a good experience. - Robert Niclas
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| Company:
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MARK GRAVINO |
Date:
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5/3/2005 |
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| Comment:
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EX-FACTORY is a highly professional operation. Their promise to stand by the sale, product description, and quality of service gave me assurance when purchasing a machine "sight unseen."
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| Company:
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ATLANTIC SHUTTERS SYSTEMS |
Date:
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5/2/2005 |
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| Comment:
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Sales & service was outstanding. Will certainly use EX-FACTORY again. - Craig Carmichael, Plant Manager
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| Company:
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FIMBEL ARCHITECTURAL DOOR SPECIALTY CO |
Date:
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4/27/2005 |
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| Comment:
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Great product selections, prompt and knowledgeable support! - Good value, positive experience. - Jeff Deal
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| Company:
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HILLTOP CUSTOM CABINETRY |
Date:
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4/26/2005 |
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| Comment:
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Without the Internet, most of this would be impossible. Thanks for the help! - Joel Van den Top
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| Company:
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INTERIOR CRAFTS INC |
Date:
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4/25/2005 |
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| Comment:
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Easiest woodworking website to navigate through and view products. Great Staff - Keep up the good work! - Brad Witowski
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| Company:
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CUSTOM MOULDING & MILLWORK |
Date:
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4/17/2005 |
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| Comment:
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I want to thank you guys for listing my HAPFO Lathe and doing all the things you have done for me so professionally. I have sold the Lathe locally. I highly recommend your site to anyone I hear talk about getting a piece of equipment. - Thanks again and I will stay in touch. - Tom Panks
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| Company:
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BILLCO PRODUCTS |
Date:
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4/14/2005 |
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| Comment:
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My Buying Experience… Great! - Chip Sligh
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| Company:
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FRICANO CONSTRUCTION CO |
Date:
|
4/7/2005 |
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| Comment:
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Only one word applies: "GREAT". - Nunzio Fricano
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| Company:
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BATESVILLE CASKET CO |
Date:
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4/7/2005 |
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| Comment:
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My Buying Experience… Excellent. - Bryan Hankel
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| Company:
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BATESVILLE CASKET CO |
Date:
|
4/7/2005 |
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| Comment:
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My Buying Experience (was) poor. Next time just tell me up front that I need to arrange shipping. I was able to get a truck to the location the next day. I would really question your expertise and follow-through of your shipping department. - Bryan Hankel
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| Company:
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BATESVILLE CASKET CO |
Date:
|
4/7/2005 |
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| Comment:
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My Buying Experience... (was) Very Good. - Bryan Hankel
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| Company:
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GILMORE INC |
Date:
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4/6/2005 |
| |
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| Comment:
|
Thanks to [your Product Manager] for helping to get the seller to crate the machine so it could be shipped common carrier resulting in great shipping cost saving. - Mark Mackintosh
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| Company:
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TIMBERLINE CABINETRY & MILLWORK |
Date:
|
4/4/2005 |
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| Comment:
|
By the way, the SCM I purchased from you a couple weeks back is a real gem! - We love it, thanks. - Kent Swinson
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| Company:
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ALBERTA SPRUCE INDUSTRIES LTD |
Date:
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4/1/2005 |
| |
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| Comment:
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[Product Manager] of EX-FACTORY is handling the Saws (I sent you info.). [He] is very good, and we have purchasd a number of pieces of used equipment from [him], including our NEWMAN. - Neil Miller
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| Company:
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DREAM BUILDERS OF THE SOUTHWEST |
Date:
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3/29/2005 |
| |
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| Comment:
|
Good news! Sam Bone from Dream Builders called to say that the AYEN "SKB-50" was up and running. He wishes for us to know that in his opinion, there would have been no way that referenced machine could have been in production at the sellers just prior to shipment - missing O-rings in pneumatic blocks. He also took the time to thank us for our support. - We worked together well as a team. The net result is that DREAM BUILDERS is in the market for (3) more pieces of machinery and will come back to us! - Carl Stout
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| Company:
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TIMBERLINE CABINETRY & MILLWORK |
Date:
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3/28/2005 |
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| Comment:
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…By the way, the SCMI "Top 35" I purchased from you a couple weeks back is a real gem! We love it. - Kent Swinson
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| Company:
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CUSTOM ENTRYWAYS AND MILLWORK |
Date:
|
3/23/2005 |
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| Comment:
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I will admit I had reservations about buying a used machine going on pictures and a description. But, the machine was everything they described. It was a very good buying experience. When it comes to used machinery, EX-FACTORY will be the first place I look. - Bob McVicker
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| Company:
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COLONIAL CABINETS LLC |
Date:
|
3/11/2005 |
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| Comment:
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My Buying experience... was completely satisfactory. I will definitely use EX-FACTORY again. - Roddie Guin
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| Company:
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FIVE BRANCHES WOOD PRODUCTS |
Date:
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3/10/2005 |
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| Comment:
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I was very satisfied with the service I received from EX-FACTORY. [The Product Manager] called us after the sale to make sure I was satisfied and everything was working good. - Benji Lynch
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| Company:
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DESIGN WOODWORKING |
Date:
|
3/9/2005 |
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| Comment:
|
With an extensive website, we were able to find LINEBERRY Material Carts in a location and at a cost that made economic sense for us to purchase. - David Worfalk
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| Company:
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HIGH TECH INDUSTRIES |
Date:
|
3/7/2005 |
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| Comment:
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I am a Machinery Dealer, and the deal worked for everyone. Sometimes we are competing on the same sale, but EX-FACTORY is constantly improving their service/customer (dealer) relationships. - Darryl Lind, President
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| Company:
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DISTINCTIVE CABINET |
Date:
|
3/7/2005 |
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| Comment:
|
Great selection of equipment on website. Not too many sites out there that have great pictures and price there. That's why I bought it. Thanks! - Joe Fradette
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| Company:
|
BOARD OF EDUCATION |
Date:
|
3/4/2005 |
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| Comment:
|
My Buying experience was smooth and error-free. The web site was very helpful and so was the customer service rep. I spoke with. - Scott Van Steg
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| Company:
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MEHITABLE INC |
Date:
|
2/24/2005 |
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| Comment:
|
Your experienced staff have helped us in a very supportive matter. Your prompt actions have saved us both time and money. - Rober Booth
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| Company:
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CAN AM SPECIALTIES |
Date:
|
2/23/2005 |
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| Comment:
|
Very happy with our purchase. Equipment is as described. We will continue to search EX-FACTORY for our equipment needs. - Scott Webb
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| Company:
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SANTIAM CABINETS |
Date:
|
2/23/2005 |
| |
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| Comment:
|
My Buying experience... was adequate. - Don Serles
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| Company:
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FUNBLOCK INC |
Date:
|
2/23/2005 |
| |
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| Comment:
|
Good communications, knowledgeable people.
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| Company:
|
HANSEN WOODWORKING |
Date:
|
2/9/2005 |
| |
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| Comment:
|
Great people to work with. Much knowledge and made this a painless transaction. - Dan Hansen
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| Company:
|
INTERIOR WOODWORKS |
Date:
|
2/9/2005 |
| |
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| Comment:
|
Great buying experience. [Product Manager] was very helpful in helping to choose a machine for my small shop. It came undamaged and ready for jobs. I'll be coming back! - Rick Manning
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| Company:
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HIGH DESERT DOOR INC. |
Date:
|
1/31/2005 |
| |
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| Comment:
|
Everyone drops the ball sometimes. Good Luck.
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| Company:
|
L & L INDUSTRIES |
Date:
|
1/22/2005 |
| |
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| Comment:
|
I am looking for another Stroke Sander, with a good price. Can you help me? Also, I might want an Edge Sander similar to the EXTREMA "ES108". The other Sanders that we bought from you are doing a good job. Thanks. - Bobby J. Lowery
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| Company:
|
POLAR TECH IND |
Date:
|
1/21/2005 |
| |
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| Comment:
|
It is no wonder who you are! Thank you and be assured, will talk again. - Dan Santeler, VP Operations
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| Company:
|
MOUNTAIN VIEW MILLWORK |
Date:
|
1/11/2005 |
| |
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| Comment:
|
Received the clock today in the mail. Thanks, it will look good hanging in my shop. The Edgebander is working well and has proved to be a great investment. Best Regards - Errol Armella
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| Company:
|
WINSTON & SONS |
Date:
|
12/31/2004 |
| |
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| Comment:
|
My Buying experience (was) extremely disappointing. - Donna Johnson
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| Company:
|
UNIVERSAL FOREST PRODUCTS INC |
Date:
|
12/31/2004 |
| |
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| Comment:
|
EX-FACTORY provides excellent value on used equipment. - Jeff Foley
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| Company:
|
INDIAN COUNTRY |
Date:
|
12/21/2004 |
| |
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| Comment:
|
[Your Product and Freight/Logistics Managers] did a great job for us. Thanks. - Dennis Disbrow
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| Company:
|
NH HISTORIC SASH & WINDOWS, LLC |
Date:
|
12/18/2004 |
| |
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| Comment:
|
So glad to have found your co. and excellent site…the candy store, I'd call it! - Have just graduated from Boston's North Bennet Street School in preservation carpentry, and used a beautifully maintained 12" Northfield there. Would it be possible to view the machine as it's listed here in the "Northeast?" - Having never dealt with EX-FACTORY, what assurances can I expect as to the condition of any used equipment.? I have bought hand tools at auction and tailgates, and am anticipating some "getting-to-know-you" work on any stationary machines I buy. In any case, I still subscribe to my uncle's advice: "Only buy from someone you know…" thus I am eager to become familiar with EX-FACTORY. (He also was fond of adding, " The only true bargain…is quality.") - Thanks in advance for your assistance. - Greg Cope
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| Company:
|
AE SCHMIDT |
Date:
|
11/19/2004 |
| |
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| Comment:
|
Salespeople are extremely knowledgeable. - Kurt Schmidt
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| Company:
|
MAC CABINETS |
Date:
|
11/12/2004 |
| |
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| Comment:
|
You all did a great job. Everything went very smooth, and the [Product Manager] went out of his way to help me. - Michael Coffey
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| Company:
|
M K FINISHING |
Date:
|
11/11/2004 |
| |
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| Comment:
|
This time went a lot better than the other times. Thanks again. - Mark Yetter
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| Company:
|
CAPITAL CITY SUPPLY |
Date:
|
11/10/2004 |
| |
|
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| Comment:
|
[Product Manager's] knowledge of industrial equipment, and your "FactoryNew" website were key elements in helping us make a decision on the right piece of equipment for our business. Our business is very customer service oriented, and we really appreciate dealing with other businesses that focus on the needs of their customers. Keep up the good work! Thanks. - Dave & Gabriel
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| Company:
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GREAT GARAGE |
Date:
|
11/6/2004 |
| |
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| Comment:
|
…I must say I appreciate your diligence on helping me sell the machine. I realize you stand to make money, however, I feel you truly are working for me. - John DeGraff
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| Company:
|
ALL ABOUT CLOSETS |
Date:
|
10/26/2004 |
| |
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| Comment:
|
I felt like I was rushed in purchasing this machine. I was looking to purchase another machine but was getting no answers when I was told this was a great buy and I had to act fast. I received no owners manual and had to spend numerous hours to clean and claibrate this machine. It still does not run properly. - Philip Calococci
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| Company:
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AMBROSCH INTERNATIONAL |
Date:
|
10/23/2004 |
| |
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| Comment:
|
[Your Customer] just called and he's got the Machine up and running and said that he is satisfied with his purchase. - FYI, Walter Ambrosch
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| Company:
|
MERRILL MILLWORK INC |
Date:
|
10/22/2004 |
| |
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| Comment:
|
Thought you may want to see the unloading [included series of photos showing equipment unloading from trucks]. Everything is going ok at this point. Thanks for the help. - Mark R. Meyer
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| Company:
|
ALL ABOUT CLOSETS |
Date:
|
10/21/2004 |
| |
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|
| Comment:
|
My Buying experience was very good. I did not receive an owners manual for this Saw, but [the Product Manager] corrected this problem very quickly. - Philip Calococci
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| Company:
|
BOGDON & GROSS |
Date:
|
10/18/2004 |
| |
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| Comment:
|
I wanted to write and say thank you for all your efforts, they were all appreciated and it was a success in the end. The machines arrived 9:30 pm Friday evening and are in process of being installed. Thanks again! - Steve Dillman
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| Company:
|
JENSEN HOMES INC |
Date:
|
10/18/2004 |
| |
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|
| Comment:
|
Thanks again for all your help. So far we have sold 63% of our larger machines. We could not have accomplished all of this without EX-FACTORY and yourself. - Thanks again. - Mike Mischke
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|
| Company:
|
ALL ABOUT CLOSETS |
Date:
|
10/15/2004 |
| |
|
|
|
| Comment:
|
My experience with EX-FACTORY was very good, but the information given by the customer was incorrect. The location of the machine was not where it was stated on the Auction site. Also, I was never told that the machine was stored in a barn for (3) years. - Philip Calococci.
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| Company:
|
VASYL MYZAK |
Date:
|
10/11/2004 |
| |
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| Comment:
|
My name is Svetlana (Lana) and I`m writing on behalf of Vasyl Myzak who puchased a plywood press from you not long ago. First of all, we would like to thank you for a great business... - Lana
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| Company:
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THE CEDAR STORE |
Date:
|
10/5/2004 |
| |
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| Comment:
|
I think the $75 is very acceptable under circumstances and also a good business decision on your company's part. I have gone the extra step in my business to keep a customer happy. - After all, one person saying bad things about your company can offset 100 people saying good things and cost you money in the end. - I will accept your offer and say good things about you guys. - John Saxon
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| Company:
|
CALDWELL DESIGN & FABRICATION LLC |
Date:
|
9/23/2004 |
| |
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| Comment:
|
My Buying experience… was direct and met our needs with no hassle. - Jim Caldwell, Jr.
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| Company:
|
KURKOV CONSTRUCTION CO |
Date:
|
9/23/2004 |
| |
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| Comment:
|
Saleperson was friendly and prompt. - Russ Kurkov
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| Company:
|
WESTERN MUSIC INDUSTRY |
Date:
|
9/16/2004 |
| |
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| Comment:
|
“Good Morning” we have been communicating through e-mail for some time and I would like to say that I go through your website quite often looking for the new arrivals. Now I feel it's time to say that I am seriously interested in buying through your company "EX-FACTORY” the following machines…. Sincerely , this is the first time we are planning to buy used machines and we have found that you are one of the most reputed and dependable company dealing in used machinery. Request….we need your best suggestion & help. - K Joseph Mani
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| Company:
|
ROBERT WEED PLYWOOD CORP |
Date:
|
9/15/2004 |
| |
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| Comment:
|
Thanks ..., except for "our" lease delay problem we are very pleased with the whole EX-FACTORY experience. - Greg Bowers
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| Company:
|
JENSEN HOMES INC |
Date:
|
9/1/2004 |
| |
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| Comment:
|
Did the gentleman with the "Roundomat 960" get the measuring instrument (that phantom piece that did not make the original shipment). I feel bad about that……I'm pretty sure if I were on his end I would have thought EX-FACTORY…i mean [us as seller]…..was trying to pull one over on me. - Thanks again Dan, Mike - Mike Mischke
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| Company:
|
WILSON WOODWORKS |
Date:
|
9/1/2004 |
| |
|
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|
| Comment:
|
I worked with a knowledgeable Professional who was able to provide the information I needed. We hunted 'til we found the right machine. As I write this, it is doing the job I bought it to do. - Charlie Wilson
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|
| Company:
|
MOUNTAIN VIEW MILLWORK |
Date:
|
8/26/2004 |
| |
|
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| Comment:
|
My Buying experience... was excellent with EX-FACTORY's salesperson. [He} was very prompt, professional & knowledgeable. Being that I had to bring my machines into Canada, I was expecting some problems. Instead, it was like buying something downtown. Very positive. - Errol Armella
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| Company:
|
NAVAJO MANUFACTURING |
Date:
|
8/26/2004 |
| |
|
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| Comment:
|
My Buying experience... was very pleasant. [The] Product Manager was extremely helpful in expediting the sale to complete the transfer as quickly as possible. - David Buckmaster
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| Company:
|
BIRCHWOOD LUMBER & VENEER |
Date:
|
8/26/2004 |
| |
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| Comment:
|
My Buying experience... was painless; eased the pressure on my valuable time. - Cody Wickersheim.
|
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| Company:
|
INDUSTRIAL CRATERS & PACKERS |
Date:
|
8/10/2004 |
| |
|
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| Comment:
|
Product was BETTER than I expected. Photos were very accurate. The quality more than met our expectations. We are very pleased. - Russ Devore
|
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| Company:
|
INTERNATIONAL WOODWORK CORP |
Date:
|
8/4/2004 |
| |
|
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|
| Comment:
|
I was very satisfied with the whole transaction. [The Product Manager] was very helpful. - Don Scott
|
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|
| Company:
|
OZARK CUSTOM FABRICATION |
Date:
|
7/5/2004 |
| |
|
|
|
| Comment:
|
EX-FACTORY Had a great selection in our price range. No one tried to sell us something we didn't need or could not afford. The process was easy and we will use EX-FACTORY for our next machine. - Ray Stewart
|
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|
| Company:
|
HUBBARD JOHN JR |
Date:
|
6/25/2004 |
| |
|
|
|
| Comment:
|
I called saleman for price on LOGOSOL Planer Moulder, chip Extractor and Phase Converter. He quoted me a price of each item. When I stated I would take the price quoted, he raised the price on the chip extractor …$ 300 from ...$ 995 to $1,295. He said the lady from LOGOSOL had raised the price on him. I called LOGOSOL. They said he/they did not raise the price on the Chip Extractor. - John Hubbard Jr.
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| Company:
|
SOUTHERN MINNESOTA WOODCRAFT |
Date:
|
6/22/2004 |
| |
|
|
|
| Comment:
|
My buying experience was easy and fast. I needed a Paint Booth for my new location and was able to see what I was buying and happy with the price. They shipped it to my door. I never had to leave the OFFICE. This makes good sense to me. - Eric Flom
|
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|
| Company:
|
HAWKINS CABINET |
Date:
|
6/15/2004 |
| |
|
|
|
| Comment:
|
My Buying Experience … was smooth and hassle free. - Scott McKnight
|
|
|
| Company:
|
RIDGID CABINETS |
Date:
|
5/28/2004 |
| |
|
|
|
| Comment:
|
The sales people are very (knowledgeable) helpful in matching the right machine at a good price for new and new machines. - Chris Sarns
|
|
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| Company:
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ALFA LEISURE INC |
Date:
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5/27/2004 |
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Appreciate your Product Manager's involvement and understanding our needs… Finding a machine and making it available to us BEFORE it got listed on the website. - Klaus Sarrach
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| Company:
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TINY TOTS |
Date:
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5/24/2004 |
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Thank you for letting me know that payment was still in need for the shipping of the Router. Enclosed is payment in full. Again, Thank you very much for the services rendered, especially the help when Router showed up early. The communication that you provided gave me a very positive view of you and the EX-FACTORY staff. May success follow you with great rewards given. Sincerely - Mike Sherve
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| Company:
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BOOTHMAN'S CABINETS INC |
Date:
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5/14/2004 |
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| Comment:
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The people at EX-FACTORY are extremely helpful and friendly and prompt. Make sure you verify that the machinery you are purchasing fits the description. - Gary Boothman
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| Company:
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MEMPHIS MILLWORK |
Date:
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3/17/2004 |
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With regards to the Holzma beam saw, I understand the position you are taking as there is not much money involved in this sale [EX-FACTORY note: purchased a …$ 95,000 (new) Panel Saw for …$ 3,500]. However, it has been my understanding that EX-FACTORY backs the claims of the seller who represented the machine as "in good condition" and as represented by the EX-FACTORY listing. In our conversations the seller also claimed that the PLC was working on the saw. We understand fully that the saw is bought in "as is" condition but that condition was represented as all items in good working order as discussed. - Rather then getting into a disagreement that will get us no where…..is there any compromise here with regard to the present situation ??? Can EX-FACTORY help with the costs of refit ?? How about [the service technician's] time in the repairs ??? I am open to a fair solution. I have spent a LOT of money with your company over the past years and would like to continue doing so in the future so I am asking that we do not just close the door on this issue as is. - Tom Boyda
EX-FACTORY Reply: Good evening, Tom: - I understand there may have been some developments since last night in regard to potential solutions that will make the Saw operable. I went to work and provided [the service technician] some phone numbers of some contacts last night, and in the meantime he came up with some alternatives involving his former boss that might have changed the equation in your favor. - I did want to address some important points in your written request below, in the context of our stated desire here at EX-FACTORY to always be separating ourselves from the competition in the used woodworking machinery market by providing superior service; both during and after the sale. - While your understanding of our policy in helping resolve problems for our customers is essentially correct, this particular instance is unique in that I specifically instructed you not to buy this machine because the control is obsolete and no longer supported by HOLZMA; and that the seller purchased it from a local auction and never ran it or powered it up himself. When you decided to move forward anyway I assumed you figured at such a low price you could afford some repairs. - I was only willing to consummate this deal with you in an “as is-where is” situation for that very reason; and you will recall I said that as a former HOLZMA Engineer I had steered our customers to other machines in the last couple years; because of our commitment to help solve after-sales issues and my intimate knowledge that this control more than likely would not work at all. - All that being said, Tom: we are all about compromise and really appreciate the opportunity to earn your business – we want you to be a happy EX-FACTORY customer! That’s why I’ve stayed involved and spent time with [the technician] on the phone after faxing schematics from my desk to get you rolling. - We’re not about to close doors with anyone, or for that matter endanger an image we’ve worked hard to build on any one sale. Please feel free to call any of us at EX-FACTORY to assist with any problems you encounter; we all stand ready to be at your service.
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| Company:
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JC UHLING PRODUCTS INC |
Date:
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3/2/2004 |
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| Comment:
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Thank you for your interest in our products. Unfortunately, we don't usually deal with used machines. I know that some are available though through EX-FACTORY. Their website is www.exfactory.com. - J.C. Uhling
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| Company:
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LEAGUE MANUFACTURING |
Date:
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2/18/2004 |
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| Comment:
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Thanks for the help. Replaced the Transformer, re-set the fence, and [we] are back up & running. I now know a bunch more about the machine than before; but will continue to pester you with stupid questions from time-to-time. Your knowledge of HOLZMA Saws is astounding. I never would have thought you could analyze our electrical problems on the phone with that kind of accuracy and detailed corrective action. Thanks again. - Frank League
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PLASTIC SERVICES |
Date:
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2/17/2004 |
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I wanted to email you and tell you that the THERMWOOD machine arrived, safe and sound. The machine looks to be in excellent condition, and I must say that whoever owned this machine did a fine job of taking care of it. We are letting it thaw out (it was about 5° when it arrived) and cannot wait to put some power to it and make parts. If it runs as good as it looks, we will be in the good shape. Thanks again. I look forward to doing business with you in the future. - Dan Esser
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| Company:
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BEAR CREEK ANTIQUE WOODS |
Date:
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2/12/2004 |
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I just wanted to take a minute to commend you people on your political awareness messages. Too often we get busy with our daily battles and do not focus on the bigger problems which effect us all. Thank you for a job well done. I am referring others to see what you are doing and hopefully some will participate. - Fred Vogel
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| Company:
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STEVE'S WOODWORKING/EBERSOLE STEPHEN |
Date:
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11/22/2003 |
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I wanted to make one last contact with you regarding the ANDI "Exxact" we purchased from you October 10, 2003. - First of all, thanks so much for helping us make the purchase. We did find things worked out very well considering everything. - You will remember my men had gone to Kansas to hear the spindle run, and when they go there, it was not operational. The agreement was we would listen to the spindle run over the phone. That was a mistake, because listening to a spindle run via cell phone is not a workable substitute. When we got the machine, we only ran it a very short time until we found it breaking bits, making a terrible growl at speeds above 5,000 rpm etc. - When my technician disassembled the spindle, the bearings were shot, the armature was out of balance, and the cups that hold the tools were so badly worn they seated at top rather than at the bottom edge. That was a low ebb in our CNC experience. - But as it turned out, new bearings cost $1,200, a motor shop balanced the armature, and a local machine shop was skilled to machine out the cup for the tools, and only one was too badly worn and needed to be discarded. These additional items cost me $500.00 so for $1700.00 above other expected costs we now believe we have the machine in fairly top notch shape. - We have been running the machine all the last two weeks, and it has been performing as is expected of a good machine. - So that is pretty much our story at this point. I don't feel the folks in Kansas really told us the whole story, but that is life. I feel you did all that you promised, and would not hesitate to purchase from you again if and when opportunity affords. - Steve
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Bill Wells |
Date:
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10/26/2003 |
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Your web site is great, and you probably don't need a catalog with a web site this good, but on the chance that you still publish one, please send a copy to [me]. - Bill Wells
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| Company:
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ARCHITECTURAL WOODWORKING |
Date:
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10/13/2003 |
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| Comment:
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…I have found this model with another vendor who is quite a bit closer, and they would sell it for the same price but include delivery. I hooked up with this machine on the EX-FACTORY website through, and prefer to do business with ya'll, given this would be my third EX-FACTORY purchase, and appreciating the good customer service provided by EX-FACTORY. Thanks. - Dennis McKee
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| Company:
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BANTZ |
Date:
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9/22/2003 |
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| Comment:
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...dealing with you has been super! Thanks very much for bringing all of the pieces together for me so quickly. When I start working on getting a good Table Saw and a Lathe, EX-FACTORY will be the place I will start. - Dave Bantz
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Date:
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9/3/2003 |
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(Posted on www.WOODWEB.com Forum) - Re: 12" Jointers - Invicta's from Brazil look like good machines. There's also the Delta 12" which I know from personal experience to be a good unit. I personally would go used. Call the dealers listed in classifiedexchange.com You'll have to subscribe to get it. Also exfactory.com or woodquip.com and the yellow pages or do a google.com search. I can usually find basic used equipment locally through auctions or dealers for a decent price. My advantage is I learned how to rebuild equipment so I'm ready with resources on every possible contingency. For me used is the best bet but old iron isn't always the best either. New heads and technology are improving machines. I think Wilke/Bridgewood is a step better than Grizzly. Grizzly seems to be improving over time. Some pretty good prices in exfactory or try the classified on this site. The thing about exfactory is they are brokers who add their fee for listing machines. I've sold a few things through them with no problems. - Erich
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| Company:
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SUNWEST WOODWORKS |
Date:
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7/24/2003 |
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Everything was handled professionally. I have bought several pieces of equipment before (from you) and I've always had a very good experience. I truly appreciate the fact that the descriptions of the conditions of the equipment are very accurate. I buy with confidence. I would, and in fact, recommend you to other shop owners when the subject of equipment purchase arises. - Mario Aldape
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| Company:
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DANICO |
Date:
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7/21/2003 |
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| Comment:
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My Buying experience... was typical for used equipment with "surprises" not found with new equipment, but EX-FACTORY handled the surprises "Very Well" - making our future dealing with used equipment a viable option to offering new equipment only. - Jeff Daniel
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| Company:
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WEEKES FOREST PRODUCTS |
Date:
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7/18/2003 |
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| Comment:
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Good support helping to find and review options. Thanks. - Larry Hansen
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| Company:
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FINE LINE WOOD PRODUCTS |
Date:
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7/16/2003 |
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My Buying experience... was great dealing with your company. Although I made my purchase through an auction, the equipment came to me as described and on time. - Joe Wozniak
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| Company:
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THE GODIN GUITAR COMPANY |
Date:
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7/16/2003 |
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My Buying experience was generally satisfied and would certainly not hesitate to purchase future products from EX-FACTORY. - Kevin Lawson
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| Company:
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YAKIMA SPECIALTIES |
Date:
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6/10/2003 |
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| Comment:
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Good support. - Jerry Farley
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| Company:
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HURRICANE ANDREW WOOD PRODUCTS INC |
Date:
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6/6/2003 |
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| Comment:
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Thank you, for getting back to me. … I've been buying equipment from most of the East Coast used equipment dealers and auction houses for the last eight or so years (slowly, I might add), plus during that time have attended many of the larger east coast furniture plant auctions, both pre- & post-9/11… I'm afraid I'm one of those odd individuals who pick out my latest copies of the monthly prices realized from The Book or my most recent Classified Exchange before I crack open my latest issue of Playboy. As always it is a pleasure dealing with you and your knowledgeable company. I have spent many early morning hours looking over EX-FACTORY's inventory dreaming of the day when I will be able to afford many of the more automated machines you have… My regards to [your Product Managers], and the whole crew at EX-FACTORY. You guys are tops in my book. I guess we're all learning from each other how this buy and sell thing works… Thanks again for the heads up reminder. You're being very professional in your follow up and I like that. - Regards from Adam Thomson
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| Company:
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TEA & ELLE WOODWORK LLC |
Date:
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5/22/2003 |
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| Comment:
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Thank you for your efforts in resolving the HOLZ-HER Panel Saw issue. I am quite satisfied with the results and feel that EX-FACTORY has lived up to the recommendations given. [The Product Manager] was very prompt and courteous. - I will certainly be a repeat customer and have already recommended your company to others looking for equipment. - Thank you again for the service and also for the cool knife! Enjoy this holiday weekend. - Todd Gleason
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| Company:
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CRAFTSMAN CABINET & FURNITURE |
Date:
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5/13/2003 |
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| Comment:
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Thanks. You guys seem to be honest; that's why I'm doing business with you. I think I will go with a new one, but thanks for helping me. - Troy Flowers
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| Company:
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ALLRED PRECISION MILLWORK |
Date:
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5/9/2003 |
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| Comment:
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Good response time. Nice follow through. I will use EX-FACTORY again. - Allen Allred
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| Company:
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PALLISER FURNITURE |
Date:
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5/8/2003 |
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| Comment:
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It appears now that we were actually be getting our parts. We have been in possession of the MULTISCORE "MR-21" for about (3) months with "NO" tooling or spare saw blades.
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| Company:
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MASTERBRAND CABINETS INC. |
Date:
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4/28/2003 |
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| Comment:
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First time for MBCI, Talladega. This way we got an almost new CARLSON Clamp for less than 2/3 the price of a new one. I shall look for good woodworking equiment from EX-FACTORY before I buy new. Service is great. Shipped on time. - Bob Hilton'lee
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| Company:
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J & G MACHINERY INC |
Date:
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4/2/2003 |
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| Comment:
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Many times we forget to thank those that add to our success. EX-FACTORY is a very important customer to J & G MACHINERY, and we at J & G MACHINERY value the relationship we have with EX-FACTORY, and thank you and your company for all the orders over the years. We enjoy working with everyone in your group. - You run a top notch organization and are truly one of the best "marketing brains" in the industry. - I just thought you should know how much I value your business. - Jerry Johnson
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| Company:
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DIVERSIFIED EQUIP & SUPPLY |
Date:
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4/1/2003 |
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| Comment:
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I appreciate the effort you have put into moving used equipment. It's always a pleasure to visit with you. I admire the professional manner you conduct yourself. Thanks. - Tony Long
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| Company:
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DAVID SANDALA |
Date:
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3/15/2003 |
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| Comment:
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Sold the Saw locally. Thanks for your input and help; I would definitely use your service again. - David Sandala
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| Company:
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WESTMARK PRODUCTS |
Date:
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3/11/2003 |
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| Comment:
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Recently we purchased a HOMAG Edgebander through EX-FACTORY and were very pleased with the experience and the results. Now we're on the hunt for a new WEEKE Point-to-Point machine. This [one you have listed] looks like something we may be interested in looking at. Any informaton that you have about this machine or others like it would be appreciated. - Lewis Cooper
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| Company:
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EURO PRO INTERIORS |
Date:
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3/4/2003 |
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| Comment:
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I am glad that we found each other; your selling system is really very good. … Anyway - we are looking for a Sliding Saw, … However there is no rush, we survived 15 years without it. I keep browsing through your stuff. - Now I know whom to ask if I have a question. - Thanks for contacting me. - Peter Cancura
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| Company:
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FRED'S CUSTOM CABINETS |
Date:
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2/27/2003 |
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| Comment:
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I bought the GRIGGIO Slider a while back from you. We have it up and running just fine. I want to thank you for the help with the wiring problem… Thanks for all your help. - Fred Iles
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| Company:
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TOM BENSON CO |
Date:
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2/26/2003 |
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| Comment:
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Thanks for your help. The Grinder came packed well and looks great. I received the manuals and an assortment of accessories. Hope to have it set up and running soon. - I most likely will need a "Profimat" in 6 - 18 months. - Thanks again! - Tom Benson
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| Company:
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FISHER & ASSOC |
Date:
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2/26/2003 |
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| Comment:
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It has been busy these past few days, and I have been very slow at replying to your last email - so let me update you as to where the whole mess sits. To begin with, last week I ordered the nameplate and other items (set of spacing collars, CCW spindle label, and a special bolt required to repair the hand brake). With elbow grease, the NORTHFIELD is looking respectable, a very nice machine. Looking forward to having it in operation soon. I appreciate what you and EX-FACTORY have done in this sale/purchase, and I am a bit chagrined because there are several other machines (contrary to wife Angela's wishes) in which I am interested. I hope that, even with the glitches, this sale has been a lucrative venture for you and that in the future you might bargain in my behalf in the purchase of other dreams. - Now the rest of the story - "the missing ring." Last Friday I had the necessary ring all packaged to send to Jeff at NORTHFIELD to have them make up the missing ring. I was visiting with my brother-in-law, telling him about the precision required to fit a new outer ring to the 2 inner rings. Well before I left his machine shop, he'd turned me a new outer ring. The steel he made it from is bright chrome, yet it fits wonderfully. So, I and the NORTHFIELD have a ring (not sure what Ned will charge us - the ring is now family and I'll let Angela twist a bill out of her brother) but we will take care of it. Thanks again - it has been grand experience. If I get a chance I'll send you a picture of the new ring. - Casey Fisher
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| Company:
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ADVANCED CONSTRUCTION SYSTEMS |
Date:
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2/24/2003 |
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| Comment:
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My Buying experience… The fellow (Seller) was a little strange; made our driver wait for (4 - 6) hours. Then he sent the wrong size conveyor - this was not corrected; no offer of financial restitution.
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| Company:
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JSC ABBOTT |
Date:
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1/17/2003 |
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| Comment:
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Thank you very much for the best service we have ever got from the supplier. Excellent work! - Alexandra Skomorokha
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| Company:
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PROLINE MACHINERY SALES |
Date:
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12/11/2002 |
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| Comment:
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Hello. I've just discovered your website & love it!!! Too bad you only deal in woodworking machines… we specialize in CNC machine tools for metalworking. - Gayle
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| Company:
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COLONIAL CRAFT |
Date:
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5/8/2002 |
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| Comment:
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Thank you for your patience with us on this purchase. You have been very customer friendly through all of this ordeal. Thank you. - Rick Bowen
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| Company:
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BLUEDOT |
Date:
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1/2/2002 |
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| Comment:
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Today it seems that most of us don't take the time to express our appreciation of "internal" customers. - Here at BLUEDOT FUNDING, we do take the time to say "Thank You." We appreciate you allowing us the opportunity to represent your company by partnering with EX-FACTORY and providing the financing for the equipment you are selling to your customers. We hope this leasing transaction was an enjoyable experience for both you and your customer. - James Howorth
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| Company:
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JSC ABBOTT |
Date:
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9/28/2001 |
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| Comment:
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We are writing to you to express our sincere appreciation for the efforts you did when assembling and sending the manuals for the Top & Bottom Laminator MONCO "TB-60" and Scissor Lifts to our place. - Also we were pleased to find those personal cards enclosed with the manuals. It was very kind of you. - Thank you. - Once again many thanks for your help. - Best regards, Gennady Balashov and Alexander Pyatkin
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Print this page
1805 Sardis Road North - Charlotte, North Carolina
28270 USA
Phone: +1 704-841-2001 Fax: +1 704-841-1200
Customer Service: Christiane
Hallak
Warehouse
/ CNC & Machine Reconditioning Center
8191 Logistic Drive - Zeeland, Michigan
49464 USA
Phone: + 1 616-772-1520 Fax: +1 616-772-1690
Customer Service: Amanda Palmer
Copyright © 2010 EX-FACTORY INC.
All rights reserved.
----- Privacy Policy /
Terms & Conditions of Sale -----
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